Cleo · 1 day ago
Support Engineer I
United States
Full-time
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expCleo is a company dedicated to providing excellent customer service, and they are seeking a Support Engineer I to assist customers with technical issues related to their software. The role involves troubleshooting, providing solutions, and ensuring customer satisfaction through effective communication and support.
File SharingSoftware
Responsibilities
Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top-tier customer service
Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and general operation for customers
Monitor assigned customer queues and provide appropriate responses to meet stated SLAs
Escalate urgent problems requiring more in-depth knowledge to the next level of engineers
Leverage the Solution Center effectively, including the knowledge base, to assist and inform customers
Provide appropriate, relevant verbal and written content to customers
Qualification
Required
Bachelor's Degree or 1+ years of Technical Support work experience
Customer Service Experience
General Operating System Knowledge
General Networking knowledge
General Software Knowledge (Installation, Configuration, Migration, Removal)
Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)
Benefits
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Company
Cleo
Cleo offers enterprise integration software solutions that enable managed file transfer, network fax, and interactive messaging activities.
201-500 employees
H1B Sponsorship
Cleo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (1)
2022 (8)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$3.5MKey Investors
H.I.G. CapitalPeterson Partners
2021-06-09Private Equity
2017-03-31Debt Financing
2012-05-16Series Unknown· $3.5M
Leadership Team
Mahesh Rajasekharan
Chief Executive Officer
Dave Brunswick
SVP Products
Recent News
Business Wire
2025-10-21
2025-10-11
Company data provided by crunchbase