Avalara · 9 hours ago
Senior Site Reliability Engineer
United States
Full-time
Remote
Senior Level
5+ years expAvalara is an AI-first company that integrates AI into its workflows and products. As a Senior Site Reliability Engineer, you will develop and scale reliable systems using traditional SRE practices and AI-native tools, focusing on building AI-powered reliability systems and automating operational workflows.
Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation
Responsibilities
Build AI-powered reliability systems that meet Avalara's Minimum Viable Requirement (MVR) and Software Model (SMM) standards across global SaaS environments
Implement Agentic AI workflows using frameworks such as LangChain, n8n, MCP servers, or custom AI agents to automate the analysis, assessment, and resolution of production incidents
Design AI-driven observability systems, integrating predictive analytics and ML-based anomaly detection into tools such as Prometheus, Grafana, Loki, Tempo, and OpenTelemetry
AI Flow tools (e.g., n8n, Airplane.dev, Temporal.io) to orchestrate and automate multi-system reliability operations, such as alert remediation, data enrichment, and incident collaboration
Use Go, Python, or Terraform to automate infrastructure provisioning, remediation, and observability pipelines
Operate and extend MCP servers (Model Context Protocol) to connect AI agents with production telemetry and tooling safely, allowing autonomous reliability insights
Define and manage SLOs, SLIs, and Service level agreements, improving signal quality through ML-based alert noise reduction and event correlation
Troubleshoot and increase production systems using AI-assisted diagnostics, large language model (LLM) copilots, and pattern recognition across logs, traces, and metrics
Collaborate with development teams to build into their services and embed AI-based reliability feedback loops into CI/CD pipelines
Promote AIOps practices, mentor engineers on integrating AI into reliability workflows, and contribute to Avalara's global AI Reliability Playbook
Qualification
Required
5+ years in large-scale SaaS or distributed systems environments
Bachelor's degree in Computer Science, Engineering, or equivalent technical experience
Comfortable participating in a rotating on-call schedule for production systems
AI-Driven Operations: Hands-on experience or deep curiosity in Agentic AI, MCP servers, AI Flow tools, and AIOps (e.g., predictive maintenance, anomaly detection, automated root cause analysis)
Software Engineering: code experience in Go and Python. Proficiency in automation frameworks and API integrations
Observability & Monitoring: Proficiency with Prometheus, Grafana, Loki, Tempo, OpenTelemetry, and ML-based metric analysis
Infrastructure as Code (IaC): Expertise with Terraform or Pulumi, and modern CI/CD pipelines (preferably GitLab)
Cloud Platforms: Experience across AWS, GCP, and Oracle Cloud or Azure, with a focus on multi-cloud reliability
Containers and Orchestration: understanding of Kubernetes, Docker, and low-level container internals (namespaces, cgroups)
Linux Systems: Experience in administration, hardening, tuning, and troubleshooting of Linux environments
Networking: Solid grasp of OSI model, TCP/IP, DNS, and load-balancing in cloud-native environments
Automation and Workflows: Familiarity with n8n, Airplane.dev, LangChain, or custom AI flow builders for reliability automation
Documentation & Experience communicating updates and resolutions to customers and other partners — clarity and precision matter
Mindset: Desire to eliminate toil, measure everything, and build self-sustaining systems
Preferred
Experience integrating AI copilots or agentic workflows into production systems
Open-source contributor or active participant in AI or SRE-related communities
Familiarity with n8n, LangGraph, AutoGPT, or CrewAI frameworks for autonomous agent orchestration
Experience building predictive SLO dashboards and LLM-based observability assistants
Benefits
Paid time off
Paid parental leave
Private medical, life, and disability insurance
Company
Avalara
Avalara is a cloud-based platform that provides tax compliance software and automated solutions.
5001-10000 employees
H1B Sponsorship
Avalara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (34)
2023 (37)
2022 (39)
2021 (39)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$841.01MKey Investors
BlackRockSusquehanna Growth EquityWarburg Pincus
2025-11-11Private Equity· $500M
2023-01-01Private Equity
2022-10-19Post Ipo Debt· $0.04M
Leadership Team
Scott McFarlane
CEO
Megan Higgins Knislis
SVP Global Partners
Recent News
2025-12-09
Company data provided by crunchbase