Hummingbird Healthcare · 2 weeks ago
Associate Patient Access Specialist - Talent Pool
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $22/hrHummingbird Healthcare is dedicated to improving patient access to healthcare services. As an Associate Patient Access Specialist, you will be the first point of contact for patients, assisting them with scheduling appointments, updating records, and providing support for their MyChart accounts, all while practicing empathy and effective communication.
Health Care
Responsibilities
Be the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support
You’ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environment
Listen carefully, ask clarifying questions, and guide patients to the right next step
Recognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical review
Use our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurate
Help patients use MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visits
Document each call clearly and follow established workflows to keep things running smoothly
Escalate more complex questions to senior specialists or leads, knowing you have a team ready to support you
Participate in ongoing training and coaching to build consistency and accuracy in workflows
Contribute to a positive team culture where collaboration, curiosity, and kindness come first
Qualification
Required
Work experience helping people, whether in retail, hospitality, customer service, or another role where patience and professionalism matter
Strong communication skills and the ability to stay calm and clear when someone is stressed
Confidence using multiple systems at once, learning new software tools quickly, and typing at least 50 WPM accurately while managing patient calls
Attention to detail and the ability to stay organized while juggling several tasks
A growth mindset and openness to feedback, eager to learn and build new skills
Curiosity about healthcare and how it all fits together behind the scenes
Benefits
Comprehensive medical, dental, and vision coverage
Paid time off
401(k)
Parental leave
Career development support
And more
Paid, structured onboarding and ongoing mentorship
Company
Hummingbird Healthcare
Elevating Patient Access. Creating Good Jobs.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$35.67M2025-03-18Series A· $20M
2024-06-14Seed· $9.87M
2023-05-23Debt Financing· $5.8M
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