Hewlett Packard Enterprise · 3 weeks ago
Americas Factory Operation Manager
Andover, Massachusetts, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $228K/yr
10+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking an experienced Americas Factory Operations Manager to lead and optimize operations for customer product returns, refurbishment, and resale, supporting HPE's sustainability initiatives.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Direct operations at the Andover, MA facility, ensuring productivity and operational excellence
Manage customer product returns processing, ensuring efficient handling and compliance with standards
Oversee resale channels to maximize value recovery and maintain quality assurance
Supervise processing sites across the Americas, ensuring adherence to HPE standards and performance metrics
Establish and monitor TAT metrics for product returns, refurbishment, and resale. Implement strategies to reduce cycle times and improve customer satisfaction
Drive cost optimization initiatives across operations, balancing quality and profitability. Monitor budgets and implement cost-saving measures without compromising service levels
Build and develop high-performing teams. Provide coaching, training, and career development opportunities to foster engagement and growth
Drive continuous improvement in workflows to enhance efficiency and scalability
Qualification
Required
First level university degree or equivalent experience; advanced university degree preferred
Typically 10+ years of experience in a supply chain function (or related fields)
Typically 2-4 years of people management experience
Proven experience in operations management, preferably in IT asset disposition or reverse logistics, with strong understanding of demand and supply planning processes, business operations, and strategy
Expertise in TAT measurement, cost control, and process optimization. Excellent analytical thinking, data modeling, and problem-solving skills
Advanced leadership skills, including coaching, team-building, conflict resolution, and workforce development in a virtual and global environment. Ability to develop and lead diverse teams across multiple locations
Excellent project management skills, including time and risk management, and project structuring
Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills. Ability to communicate effectively with a wide variety of audiences; mastery in English and local language
Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies. Strong understanding of company policies and processes
Advanced understanding of national and international trade requirements
Advanced skills in partnering, consulting, and stakeholder engagement
Advanced ability to manage multiple priorities in a fast-paced environment
Preferred
Knowledge of sustainability principles and secondary market dynamics is a plus
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase