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Safelite · 1 day ago

Regional Safety and Quality Manager

Miami-FTL Area

Full-time

Onsite

Mid, Senior Level

Safelite is an auto glass company that focuses on providing a fulfilling career for its employees. The Regional Safety and Quality Manager is responsible for overseeing training and quality control activities, ensuring adherence to safety standards, and driving improvements in quality and operational efficiency across the region.

Automotive

Responsibilities

Regional health & safety business partner

Drive incident management and root cause analysis in partnership with support from central Health & Safety team

Lead the incident investigation process

Create actionable insights & analysis for health and safety within region

Conduct quality control for investigations

Support the Training Team with Train the Trainer sessions for new trainers

Drive consistency & execution of training programs. Includes: support execution of centralized trainee program, driving trainee start and completion dates, best practice recommendations for future program optimization

Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools

Ensure the rollout and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement and recalibration

Support the development of training materials, including creating and/or validating Tech Tips, Quality Alerts, and Fitting Instructions for distribution to the field

Ensure certification tracking & compliance reporting for recalibration, installation, safety, and quality

Ensure quality control standards for products, services, and processes across the region that are aligned to Safelite standards

Monitor and evaluate the quality of training program execution. Identify trends using Pareto and frequency analysis

Provide regional and district teams with root cause data and resolution guidance for warranty and casualty loss improvement

Partner with regional leadership to ensure technical guidance is provided for escalated warranty and casualty loss customer issues

Solve escalated issues with tools, parts, systems, or training

Zone level program execution for quality and technical initiatives including analysis of success

Casualty loss program admin: escalation point for casualty losses, responsible for approving all losses over $1,000

Build project plans for projects executed by the field SQMs

Onsite program execution support for critical business initiatives

Collaborate w/RSQMS & field leaders to measure success of technical programs

Work with cross-functional teams to implement nationally aligned best practices and improve safety and operational efficiency

Collaborate and identify potential new best practices for evaluation

Cascade communication across leaders for quality, training, health and safety

Performs other duties as assigned

Complies with all policies and standards

Qualification

Quality assurance principlesTraining methodologiesHealthSafety knowledgeAnalytical abilitiesTrainingQuality softwareProblem-solving abilitiesChange managementCuriosityAgilityCommunicationFacilitation skillsInterpersonal skills

Required

High school diploma

Proven experience in training, quality control, or a related field

Knowledge of Safelite health and safety, operational and technical processes

Skill in new process development and implementation

Strong knowledge of quality assurance principles, training methodologies, and best practices

Excellent communication, influencing, facilitation, presentation, change management and interpersonal skills

Curious, agile and willing to learn, educate, align and govern new standards and processes

Analytical and problem-solving abilities

Proficiency in using training and quality management software and tools

Willingness to travel within region as needed, up to 50%

Ability to work at a physical retail location within the region

Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety

Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc