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Chubb · 3 weeks ago

Senior Telephonic Case Manager

United States

Full-time

Remote

Senior Level

$66K/yr - $112K/yr

7+ years exp

Chubb is a company that specializes in insurance and risk management, and they are seeking a Senior Telephonic Case Manager. The role involves evaluating and expediting medical treatment for injured employees, managing disability cases, and collaborating with claims and medical teams to ensure optimal recovery outcomes.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Complete timely initial assessment report, case management plan, and establish disability duration timeframes

Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan

Active participation with claims team to review, establish, and execute action plan

Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines

Work collaboratively with all stakeholders to effectively manage recovery and return to work process

Meet productivity requirements

Effectively manage inventory based on guidelines

Assist with training and development of team members and broader workers’ compensation team including preparation and presentation of updates on relevant medical topics

Assist Nurse Manager and leadership team as needed with triage and projects

Qualification

Registered Nurse (RN) licenseCertified Case Manager (CCM)Workers’ CompensationMedical treatment guidelinesCustomer experience skillsProficiency with MS OfficeCommunication skillsInterpersonal skillsTime management skills