Marquette University ยท 3 weeks ago
Senior Director, Infrastructure, Operations and Enterprise Architecture
Milwaukee, WI
Full-time
Onsite
Director/Executive
10+ years expMarquette University is committed to making a difference in the lives of students and faculty. The Senior Director, Infrastructure, Operations and Enterprise Architecture provides strategic leadership for the university's enterprise IT environment, overseeing infrastructure and end-user support operations while driving innovation through emerging technologies.
Higher Education
Responsibilities
Provide strategic leadership for the execution and continuous improvement of enterprise infrastructure and IT operations, encompassing data center services, network and server management, storage, end-user support, and service desk functions
Ensure systems and services are resilient, highly available, and optimized for performance
Oversee the implementation of new technologies and upgrades, and ensure operational processes are efficient, scalable, and aligned with service level expectations
Develop and maintain target architectures that support the universitys future state across data, applications, and technology platforms
Define and enforce architecture standards, policies, and best practices to ensure consistency, interoperability, and long-term sustainability of IT systems
Collaborate closely with the CIO to define and evolve a forward-looking infrastructure strategy that supports Marquettes academic, research, and administrative goals
This includes anticipating future needs, aligning with institutional priorities, and ensuring the infrastructure roadmap supports scalability, agility, and innovation
Stay abreast of emerging technologies and industry trends
Evaluate their potential impact on the universitys operations and competitiveness
Recommend and pilot innovative solutions that enhance efficiency, reduce risk, and support strategic transformation
Partner with the security and compliance teams to operationalize security policies and ensure compliance with regulatory and institutional requirements
Maintain oversight of infrastructure-related controls, risk management practices, and incident response protocols to safeguard university assets
Monitor and analyze the performance of infrastructure, service delivery, and support operations, including staff effectiveness and system reliability
Provide actionable insights based on trends and metrics, and recommend improvements to enhance user experience, operational efficiency, and alignment with institutional goals
Ensure robust, repeatable processes and skilled personnel are in place across infrastructure and support teams to meet the service expectations of the Marquette community
Drive continuous improvement in service delivery through process optimization, automation, and a commitment to operational excellence
Responsible for the supervision of staff which includes but is not limited to hiring, terming, disciplinary actions, performance management, staff development, etc
Foster a culture of engagement, accountability, and professional growth within the infrastructure and operations team
Build a high-performing team that is aligned with the universitys mission and values
Oversee the infrastructure and operations budget, ensuring fiscal responsibility and alignment with strategic priorities
Review and approve contracts for IT services and technologies, manage vendor relationships, and ensure delivery of value from external partners
Responsible for the supervision of student employees which includes but is not limited to hiring, training, disciplinary actions, ending the students assignment, etc
Qualification
Required
Bachelors degree in Information Technology, Computer Science, Business Administration or related field
A minimum of 10 years in a role with relevant experience
Supervisory and leadership experience
Proven ability to lead large-scale enterprise infrastructure and IT operations, including data centers, networks, servers, storage, and end-user support
Demonstrated success in delivering resilient, high-performing systems and services aligned with business objectives
Deep knowledge of enterprise architecture frameworks and principles
Ability to design scalable, interoperable architectures and enforce standards and policies that ensure long-term sustainability and alignment with institutional goals
Expertise in ITIL or similar service management frameworks
Skilled in developing and refining operational processes to improve service delivery, automate workflows, and meet service level agreements across infrastructure and support teams
Strong understanding of cybersecurity principles, regulatory compliance, and risk management practices
Ability to operationalize security policies and maintain oversight of infrastructure-related controls and incident response
Demonstrated ability to mentor and develop high-performing teams
Skilled in fostering a culture of accountability, engagement, and continuous improvement across technical and support staff
Effective stakeholder engagement and relationship building skills promoting a team environment
Proven communication and interpersonal skills with the ability to translate technical concepts to non-technical stakeholders
Preferred
Masters degree in Information Technology, Computer Science, Business Administration or related field
Experience with evaluating and piloting emerging technologies (e.g., automation tools, AI-driven infrastructure) to enhance efficiency and competitiveness
Strong understanding of HIPAA, FERPA and NIST cybersecurity principles and regulatory compliance
Benefits
Medical
Dental
Vision
403(b) with up to 8% university match
Generous time off package
Tuition benefits for employees, spouses, and dependents with no payback requirement
Company
Marquette University
Marquette is a Catholic and Jesuit university in Milwaukee dedicated to serving God.
1001-5000 employees
H1B Sponsorship
Marquette University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (18)
2023 (29)
2022 (25)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Darren Wheelock
Co-Founder and Faculty Liaison for the Educational Prepared Program
Heather Hlavka (she/her)
Co-Founder & Director: Marquette Legal Education and Research Network (MLEARN)
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