UBC · 3 days ago
Sr Supervisor- Program Management
United States
Full-time
Remote
Senior Level
5+ years expUBC is a pharmaceutical support industry leader devoted to empowering health solutions for a better tomorrow. The Sr Supervisor- Program Management is responsible for overseeing day-to-day operations of teams, ensuring productivity and quality standards are met, and developing policies and procedures in alignment with program leadership.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Manages team of associates including (but not limited to) roles of field liaison, specialty liaison, case managers, and/or reimbursement staff; to promote a working team environment and ensure best practices are shared and hand offs are seamless
Serves as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution; including but not limited to IB/OB callers and client partners programs to enhance the level of internal and external customer satisfaction
Assists in development and design of quality standards and process improvements, participates in system enhancement development and user acceptance testing
Monitor the effectiveness of the implemented quality measures and report summarized results of all quality outcomes to Program Leadership
Perform quality control checks on assigned areas, identify corrective and preventive actions, and perform follow-up activities
Assist in developing and implementing operational quality control processes utilizing appropriate tools (checklists, double-data entry, etc)
Ensures service levels, performance standards, productivity results, and performance guarantees are met
Conducts hiring, training, on-boarding and evaluation of staff
Provides on-going coaching to each team members concerning quality, reliability, accountability, productivity, and professional growth and development
Oversees resolution of employee relations issues including work with HR as needed
Works with Program Managers and Directors to implement strategic business work plan goals. Tracks and periodically reports progress to management
Provides financial oversight through ensuring proper JDE utilization, overtime management, and team adherence to schedules/protocols
Creates and presents departmental data internally during departmental business reviews
Participate in cross-functional task forces and special projects as assigned
Qualification
Required
BS/BA degree or five+ years of relevant business experience; preferably UBC experience
2+ years of experience in a customer service setting
>1 year experience in pharmaceutical call centers
Previous supervisory experience required
General PC knowledge including UBC systems
Proficient in MS Office, Internet navigation, Outlook email
Excellent oral, written and phone communication skills
Demonstrated leadership skills including effective coaching
Ability to effectively develop and assist team members in execution of assigned work
Experienced trainer for staff with demonstrated patience and proclivity for explaining details and processes
Advanced problem-solving skills
Ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Ability to understand how work contributes to overall corporate initiatives/strategic imperatives
Knowledge of UBC systems, platforms and products/services as well as knowledge of manufacturer systems/applications when applicable
Ability to adapt to a dynamic working environment, make independent decisions, and carry out executive directives
Demonstrated ability to handle challenging customers and/or clients in a professional manner
Preferred
PBM/Managed Care industry preferred but not required
Benefits
Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match
Tuition reimbursement
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short-term disability
Long term disability
Life insurance
Discount programs
Company
UBC
United BioSource LLC (UBC) is the leading provider of evidence development solutions with expertise in uniting evidence and access.
1001-5000 employees
H1B Sponsorship
UBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (4)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.04M2017-11-27Acquired
2010-08-13Series Unknown· $0.04M
Leadership Team
Bekki Brown
Chief Executive Officer
Nicole Hebbert
SVP, Head of Patient Support Services
Recent News
Venture Capital
2026-01-06
Company data provided by crunchbase