HCLTech · 3 weeks ago
Network and Security Service Delivery Manager
Portland, OR
Full-time
Onsite
Mid, Senior Level
$84K/yr - $148K/yrHCLTech is seeking a Network and Security Service Delivery Manager who will oversee the delivery of network and security services. The role involves managing customer expectations, regular operations, project deliverables, handling major incidents, and driving service improvements.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Mohammed Anas(LION)
Responsibilities
Build and maintain positive relationships with clients
Communicate effectively with clients regarding service delivery, incidents, and projects
Gather client feedback and identify opportunities for service improvement
Ensure the seamless delivery of network and security services according to agreed-upon SLAs
Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems)
Oversee the implementation and maintenance of security policies and procedures
Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery
Track key performance indicators (KPIs) and metrics related to service delivery
Provide guidance and support to team members
Foster a collaborative and high-performing team environment
Identify training needs and facilitate professional development opportunities
Lead and manage Network and security-related projects from initiation to completion
Ensure projects are delivered on time, within budget, and meet quality standards
Manage project risks and issues, escalating as needed
Act as a point of contact for security incidents and service disruptions
Coordinate incident response activities, ensuring timely resolution and communication
Conduct root cause analysis (RCA) to prevent future incidents
Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness
Stay up-to-date with industry trends, emerging technologies, and best practices
Implement process improvements and automation to optimize service delivery
Qualification
Required
Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.)
Proficiency in project management methodologies (e.g., Agile, Waterfall)
Excellent communication, interpersonal, and presentation skills
Strong problem-solving and analytical abilities
Ability to work independently and as part of a team
Experience managing teams and fostering a positive work environment
Preferred
Relevant certifications (e.g., CISSP, CISM, Security+) are a plus
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-05
Techcircle
2025-12-31
Company data provided by crunchbase