InnovaCare Health · 3 weeks ago
Patient Support Coordinator
Orlando, FL
Full-time
Onsite
New Grad, Entry LevelInnovaCare Health is a company that focuses on providing medical services. They are seeking a Patient Support Coordinator to deliver excellent customer service in a medical call center environment, ensuring patient information is handled with confidentiality and scheduling patients appropriately.
Health CareHealth Insurance
Responsibilities
Answer phone calls with proper etiquette and great customer service
Schedule new and existing patients in the correct office with the proper physician
Patients information collected/update in patient medical records and the phone system
Meet the goals for average handle time, hold times and quality scores on Inbound and Outbound calls
Respects and always maintains privacy and dignity of patient’s information to assure client confidentiality
Understands and follows the Code of Conduct and HIPPA guidelines
Good attendance, punctuality and adherence to your schedule
Qualification
Required
Excellent Customer Service Phone Skills
High School Graduate
Bilingual in English/Spanish required
Good attendance, punctuality and adherence to your schedule
Respects and always maintains privacy and dignity of patient's information to assure client confidentiality
Understands and follows the Code of Conduct and HIPPA guidelines
Meet the goals for average handle time, hold times and quality scores on Inbound and Outbound calls
Answer phone calls with proper etiquette and great customer service
Schedule new and existing patients in the correct office with the proper physician
Patients information collected/update in patient medical records and the phone system
Preferred
Call Center or customer service experience preferred
Experience in typing and data entry preferred
Company
InnovaCare Health
Offering seniors comprehensive benefits that not only meet their medical needs but also contribute to their emotional and mental well-being.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3M2021-11-19Acquired
2019-01-10Series Unknown· $3M
Leadership Team
Rick Shinto
Chief Executive Officer
Recent News
MarketScreener
2025-07-09
summitpartners
2025-03-08
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