Genesys · 16 hours ago
Senior Solution Consultant
Minneapolis, MN
Full-time
Hybrid
Senior Level
$116K/yr - $216K/yrGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Solutions Consultant with an emphasis on AI-first solution design, you’ll be at the forefront of technological innovation, helping customers innovate and transform their customer experience through AI-driven tools.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes
Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value, and experience doing so is a plus
Stay current on Genesys’ rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization
Qualification
Required
Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
Experience in a Cloud or SaaS environment, preferably with AI solution exposure
Passion for technology, especially AI-driven CX transformation, and a drive to help customers solve problems creatively
Strong interpersonal skills with polished verbal and written communication
Ability to thrive in a fast-paced, collaborative, and cross-functional environment
Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics)
Technical proficiency in IT concepts, software standards, databases, and networking
Willingness to travel up to 50%
Preferred
Bachelor's degree preferred; experience with CRM integration, Contact Center experience, CX software, or light coding is a plus
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
Founded in 1990
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase