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HomeServices of America · 2 days ago

Training Administrator

Plano, TX

Full-time

Hybrid

Mid Level

3+ years exp

HomeServices of America is a company focused on agent education programs and events. The Training Administrator is responsible for coordinating training activities, ensuring high-quality learning experiences, and supporting the development of sales associates and staff across the organization.

FinanceReal EstateReal Estate Brokerage

Diversity & Inclusion

Responsibilities

Coordinate the development, scheduling, sequencing, and rollout of training programs across multiple locations, varying platforms (in-person, virtual, or hybrid), and audiences

Teach individual and group training classes on our education platforms and training on company-wide technology, providing hands-on support to agents during classes to keep instruction flowing

Manage the master training calendar, class logistics, and materials flow

Monitor in-person, virtual, and hybrid classes and enforcing TREC guidelines during the

Collaborate with instructors and subject matter experts to update content, refine materials, and ensure consistency across all courses. Transform instructor knowledge into structured course content aligned with adult-learning best practices

Assist with developing, updating, and assembling training modules, presentation materials, learning objectives, and assessments, including handouts, documents, how-to videos, and materials

Coordinate the launch of new training initiatives, ensuring communication, timelines, resources, and quality control are met

Communicate with staff and agents to determine and troubleshoot and resolve education-related technical This includes, but is not limited to, responding to questions and assisting with hardware and troubleshooting software when starting or monitoring a class and/or visiting offices

Maintain the company intranet(s), Google Sites, training portals, and internal agent resources

Enter and sync class details across the various registration platforms, including, but not limited to, Zoom, Google calendar, the intranet, and internal communication software

Troubleshoot and resolve education-related technical issues, collaborating with IT and third-party vendors when needed

Schedule and set up sales associates' training and professional development programs and events, assist with registrations for classes and events, and coordinate pre- and post-class reminders and follow-up emails

Onboard new agents by educating them on the company’s training pathways and tracking their early progress

Act as a liaison between sales associates, instructors, and office leadership to support training success

Maintain vendor coordination, lunch sponsorships, and third-party partnerships needed for training delivery, update corresponding spreadsheets, and ensure clear and timely communication

Represent the education department at staff meetings, agent meetings and events, and new-agent orientations

Develop and maintain course surveys using Google Forms and other approved tools, ensuring questions remain relevant and aligned with departmental goals

Compile and analyze training data, including attendance, CE completions, survey feedback, and agent performance trends

Prepare training reports for management, identifying gaps, needs, and improvement opportunities

Track course compliance, TREC reporting requirements, and departmental quality benchmarks

Perform daily office operations and ensure the workspace is organized and maintains a professional appearance

Maintain digital file systems, course libraries, and updated training assets

Maintain accurate training records, class completions, and attendance submissions, including reporting CE completions to TREC and ensuring all credentialing requirements are met

Perform classroom set-up and break-down as needed, including but not limited to preparing refreshments, coordinating lunch sponsors, cleaning surfaces, supporting instructor needs, and printing and assembling workbooks

Complete additional responsibilities and project assignments as requested

Answer phones, greet and direct visitors, schedule appointments, and assist with internal communication, including, but not limited to, email newsletters, slide show presentations, course handouts, etc

Conduct quality reviews of all materials to ensure accuracy, branding, visual consistency, and educational integrity

Perform any additional responsibilities as requested or assigned

Qualification

Training coordinationInstructional designReal estate knowledgeProject managementAnalytical skillsTechnical proficiencyCommunication skillsCustomer-focused mindsetInterpersonal skillsProblem-solving skillsAdaptabilitySelf-motivationAttention to detail

Required

Associate or bachelor's degree in business administration, education, communications, or related field; or equivalent work experience and knowledge

Minimum of 3 years of experience in education, training coordination, instructional support, and/or office administration

Demonstrated proficiency with computers and related technologies

Strong oral and written communication skills, including the ability to deliver effective presentations, lead small-group training and professional meetings, and conduct business in diverse situations

Excellent interpersonal skills with proven leadership capabilities

Strong analytical, problem-solving, and sound decision-making skills

Project management expertise with the ability to prioritize and organize, manage multiple tasks simultaneously, and maintain a strong attention to detail

Ability to create clear, engaging templates, structured content, training materials, including manuals that incorporate graphics and high-quality written content

Consistently maintains professionalism and meets established deadlines

Ability to adapt quickly and effectively within a fast-paced, evolving environment

Customer-focused mindset, with a commitment to supporting agents, vendors, instructors, and internal stakeholders

Self-motivated with a drive for continuous technical and professional development

Proficiency in desktop and web applications, including Zoom, Google Workspace, Microsoft Office products, and related learning platforms

Ability to troubleshoot technology and proactively resolve issues