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Grainger · 1 day ago

Senior Specialist, Customer Strategy

Lake Forest, IL

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $155K/yr

3+ years exp

Grainger is a leading broad line distributor serving over 4.5 million customers worldwide. The Senior Specialist, Customer Strategy is responsible for researching business opportunities and developing customer strategies to drive growth, while coordinating with cross-functional teams to implement strategic objectives.

HospitalityIndustrialManufacturingOffice SuppliesSupply Chain Management

Comp. & Benefits

Responsibilities

Monitor emerging threats / opportunities in the market and conduct research to stay ahead of market trends and provide insights that will inform strategic decision-making

Identify and research attractive new business opportunities (e.g., industries, customers, products) and support development of customer strategies to drive incremental growth

Analyze complex data and translate findings into actionable insights

Synthesize research and data analysis findings into presentations that articulate key elements of the strategy and go-to-market execution plans

Partner with cross-functional teams (e.g., Merchandising, Coverage, Marketing, Sales Enablement, Sales) to implement growth opportunities to drive growth via improved offer (e.g., product, price, service) or tailored go-to-market touches (e.g., coverage, sales, marketing)

Qualification

Data analysisCustomer strategy developmentB2B business experienceMarket researchProject leadershipInfluencing stakeholdersCross-functional collaborationPresentation skills

Required

Bachelor's Degree or equivalent experience in Business, Finance, Economics, or a related field

3+ years of experience in a strategy-oriented role

Experience working in large B2B businesses, ideally focused on the industrial supply MRO market

Experience with researching industries and customers to synthesize findings to contribute to the development of customer strategies

Experience with analytics, including gathering, interpreting, and synthesizing data to generate actionable insights that inform strategic business decisions

Experience leading projects and influencing cross-functional stakeholders to prioritize and execute initiatives

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.

18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.

Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Company

Grainger

Glassdoor4.1

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Founded in 1927

Savannah, Georgia, USA

10001+ employees