TNDC · 1 day ago
General Manager II
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$32/hr - $38/hr
3+ years expTenderloin Neighborhood Development Corporation (TNDC) is focused on providing supportive housing for low-income tenants. The General Manager II is responsible for the overall operation of a multi-family property, ensuring sound fiscal management, maintaining the property, and supervising staff while providing excellent tenant relations and compliance with regulatory requirements.
Communications InfrastructureHealth CareNon ProfitSocial
Responsibilities
Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided
Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner
Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work
Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency
Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested
Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property
Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards
Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements
Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies
Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDCs Resident Selection Policy
Conduct unit tours and applicant interviews which include income verification in accordance with TNDCs Resident Selection Policy and program requirements
Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition
Ensure timely completion of work orders and turnover of vacant units
Adhere to all accounting and reporting procedures required by TNDC
Monitor financial condition of building, including expenditures and participates in planning the building budget
Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor
Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected
Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters
Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents
Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements
Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines
Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner
Responsible for HUD, Tax Credit and MOH program compliance
Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations
Manage resident evictions in compliance with court order and directions from TNDCs legal counsel and approved by the Property Supervisor
Qualification
Required
Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population
Sound judgment, excellent assessment, problem-solving and supervision skills
Dependability, initiative and follow-through
Effective writing, communication and organizational skills
Ability to respond appropriately in pressure situations; possess an even temperament and strong 'people' skills with a commitment to customer service
Ability to interact effectively with property management and other staff; effectively work in teams
Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience
Minimum of 1 year of progressive operations and management experience
Minimum of 1 year of supervisory experience
Proficiency in Microsoft Word and Excel
Training and experience in multiple regulatory programs: HUD and Tax Credit programs
Knowledge of residential property management, building systems and housing quality standards
Strong organizational skills
Preferred
Certified HUD or Tax Credit Specialist
Familiarity with Tenderloin Neighborhood
Knowledge of homelessness and substance abuse issues
Demonstrated knowledge and understanding of budget management and facilities issues
Experience with use of OneSite property management software or comparable property management software
Knowledge and experience with TRACS software
Bilingual, second language ability
Company
TNDC
At TNDC, we believe that everyone deserves to thrive.
201-500 employees
H1B Sponsorship
TNDC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (4)
2022 (3)
2021 (5)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Wells Fargo Foundation
2023-09-12Grant
Leadership Team
maurilio león
Chief Executive Officer
Katie Lamont
Chief Operating Officer
Recent News
2025-10-24
San Francisco Public Press
2023-12-25
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