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Munson Healthcare · 3 weeks ago

Patient Access Representative - PRN - Emergency Department

Traverse City, MI

Full-time

Onsite

Entry Level

2+ years exp

Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents. The Patient Access Representative will greet and assist patients and families, ensuring a welcoming environment and managing patient information efficiently.

Hospital & Health Care

Responsibilities

Greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed

Obtain/verify all required patient information to enter into the registration system in an expedient manner

Work positively with all levels of staff in completion of job responsibilities

Greets patients, family members and other customers in a courteous and welcoming manner

Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner

Possess exceptional people skills

Exercise a high degree of control over confidential medical information

Keep offices and work area orderly and properly stocked

Access department communications daily utilizing telephone voice mail and/or e-mail

Make immediate requested changes to current information collection procedures utilizing daily communications

Act as a preceptor for new hires to provide all levels of education required for that position

Perform other duties as assigned by the PAS leadership team