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MarketStar · 1 month ago

Sales Development Representative - MailChimp (Bilingual Portuguese)

Salt Lake City, UT

Full-time

Hybrid

Entry Level

1+ years exp

MarketStar is a company focused on generating revenue for innovative tech companies through outsourced demand and sales solutions. The Sales Development Representative will be responsible for identifying and qualifying sales opportunities, managing inbound and outbound communications, and directing leads to the appropriate sales team members, while also providing excellent customer service.

B2BMarketingOutsourcing

Responsibilities

Lead Qualification: Identify and qualify potential sales opportunities through inbound channels of communication

Inbound Calls/Web Forms/Chat: Manage a channel across incoming calls, web forms and chat requests from existing or new customers. Gather necessary information while determining the nature of their requirement. Resolve queries through necessary content or redirect inbound requests to the necessary team

Objection Handling: Effectively qualify and route leads or calls to the appropriate sales agent based on the nature of the inquiry or request, overcoming objections to move to the next phase of the sales process

Customer/Rep Engagement: Provide excellent customer experience by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach. Focus on customer requirements while providing a professional handover to inside sales reps

Key Performance Indicators: Align to set of KPIs relevant to handling a volume of incoming lead while qualifying to a high standard

Collaboration: With sales on lead quality and conversion