CIM Group · 1 month ago
Resident Services Specialist
Los Angeles, CA
Full-time
Onsite
Entry Level
$21.63/hr - $26.44/hr
2+ years expCIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. The Resident Services Specialist will provide comprehensive administrative support to the property management team and handle resident complaints with professionalism and empathy.
Asset ManagementCommercial Real EstateFinanceFinancial ServicesProperty DevelopmentProperty Management
Responsibilities
Provide administrative support to the property management team, including scheduling, filing, and correspondence
Handle resident complaints and inquiries, ensuring timely and satisfactory resolution
Maintain accurate records of resident interactions and complaints
Assist with lease administration, including preparing lease documents and processing renewals
Coordinate maintenance requests and follow up with residents to ensure issues are resolved
Serve as back-up to the leasing team with application processing and move-in procedures
Coordinate the move-out process which includes but is not limited to:
Processing final account statements / DA’s
Partner with the onsite team to gather documents for move-out charges, address forwarding, move-out photos, etc
Prepare and distribute resident communications, such as newsletters and notices
Assist with organizing resident events and community activities
Conduct rental insurance audits
Perform other administrative duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum of 2 years of administrative experience, preferably in the real estate or property management sector
Strong customer service skills with the ability to handle complaints professionally and empathetically
Excellent organizational and time management skills
Proficiency in Microsoft Office Suite and property management software
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
Associate's or Bachelor's degree
Knowledge of multi-family real estate operations
Benefits
A variety of Medical, dental, and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan, with company match
Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program, including monthly and quarterly prizes
And more!
Company
CIM Group
CIM is a community-focused real estate and infrastructure owner, operator, lender and developer.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$47.5M2023-11-27Debt Financing· $47.5M
2021-05-15Undisclosed
Leadership Team
Bernard Ryan
Managing Director, Head of Insurance Solutions
Recent News
Crain's New York Business
2026-01-21
Hotel Management Network
2026-01-15
Company data provided by crunchbase