Hospital for Special Surgery · 1 day ago
Sr. Telecommunications Engineer
New York, NY
Full-time
Onsite
Mid, Senior Level
$99K/yr - $151K/yr
5+ years expHospital for Special Surgery is a top-ranked hospital for orthopedics and rheumatology, committed to providing high quality care. The Sr. Telecommunications Engineer will architect solutions and oversee the implementation of new voice technology applications, while managing the Avaya routing and reporting system.
Health CareMedical
Responsibilities
Develops/Manages Processes & Systems - Architect solutions and oversee implementation of new voice technology applications
Develops/Manages Processes & Systems - Designs and develops enterprise-wide IVR Call Flows, Multi-Channel Routing, and other inter-related solution with the Avaya platform
Upholds HSS Professional/Clinical Standards - Demonstrates an understanding of Avaya infrastructure
Develops/Manages Processes & Systems - Maintains and manages Avaya routing and reporting
Develops/Manages Processes & Systems - Participates in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS
Develops/Manages Processes & Systems - Consult with department heads on ways to optimize customer service delivery
Develops/Manages Processes & Systems - Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions
Supports Department Activities - Build and maintain relationships with IT vendors and partners
Supports Department Activities - Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions
Supports Department Activities - Work with other voice and network engineers to translate business requirements into technical specifications
Participates in Education - Stays current on knowledge of industry specific issues
Participates in Education - Provides orientation, in-service training, and continuing education for user support staff in department
Qualification
Required
5+ years of experience in telecommunications engineering
Bachelor's degree
Vendor certifications in relevant technologies
Experience in knowledge of Avaya reporting and SIP technologies
Ability to support call center routing strategies
Experience in building Avaya routing solutions in an Avaya PBX
Familiarity with creating customizing reports on real time and historical reporting
Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager)
Knowledge of SIP technology and connectivity
Familiarity with large scale IP voice networks
Familiarity with systems management: Linux and Windows servers, scripting, log management, software distribution and patch management processes
Understanding of documentation standards, network and call flow diagramming
Demonstrates strong business acumen – excellent communication / presentation skills including public speaking
Strong project management, interpersonal and leadership skills
Ability to work independently as well in a team environment
Ability to communicate well with technical and non-technical users
Excellent computer knowledge and familiarity with Microsoft Office Suite, including Visio and Project
Benefits
In addition, this position will be eligible for additional benefits consistent with the role.
Company
Hospital for Special Surgery
Hospital for special surgery is the top ranked new york hospital for orthopedics and rheumatology.
5001-10000 employees
H1B Sponsorship
Hospital for Special Surgery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (20)
2023 (27)
2022 (32)
2021 (18)
2020 (27)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
Stavros Niarchos Foundation (SNF)Flare Capital Partners
2023-06-12Grant· $10M
2022-10-25Series A· $21M
2018-07-16Grant· $5.6M
Leadership Team
Tara M. McCoy
Chief Executive Officer, HSS Florida
Bill Donato
Senior Advisor Supply Chain
Recent News
Business Wire
2025-12-17
2025-12-10
Morningstar.com
2025-11-25
Company data provided by crunchbase