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Child & Family Services, Inc. · 4 weeks ago

Administrative Support Staff

Fall River, MA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

Child & Family Services, Inc. is committed to providing quality service to clients within a safe environment. The Administrative Support Staff plays a crucial role in assisting clients with their services at the Community Behavioral Health Center while maintaining accurate records and providing excellent customer service.

CharityHealth CareMental HealthNon ProfitPsychologySocialTherapeutics

Diversity & Inclusion

Responsibilities

Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers

Act as the immediate liaison between all clients, clinic visitors and agency staff

Possess excellent customer service and interpersonal skills

Assist in connecting visitors with Open Access services, when requested

Maintain accurate information on all clients in the agency in the agency electronic health records including demographics, history of service and insurance data, in addition to service status

Assist clients with accessing transportation

Maintain a positive working relationship with agency staff, supervisors, and community contacts

Collect co-payment from clients as well as outstanding accounts for all

Schedule client appointments and notify/document cancellations

Maintain agency records within procedural requirements

Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA

Process release of records with special attention to HIPAA confidentiality rules

Answer incoming calls and route caller to appropriate staff

Maintain and update information at front desk, including waiting room Information and notices, as needed

Be knowledgeable of new programs (or changes in existing programs), activities, and groups

Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage

Provide general agency correspondence as needed

Provide translation (if bilingual) between clients and staff when needed

Maintain program databases

Provide administrative support to office manager and program staff

Maintain regular and timely attendance

Adhere to the agency’s policy regarding confidentiality

Maintain a positive attitude and promote a positive work environment

Adhere to all policies set forth in the Employee Manual

Have a commitment to the agency’s philosophy and the ability to translate this to others

Utilize a trauma informed approach when communicating with clients

Other office duties as deemed necessary

Qualification

Electronic health recordsHIPAA complianceCustomer serviceBilingual communicationAdministrative supportInterpersonal skillsPositive attitude

Required