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Brink’s Inc · 1 day ago

Customer Success Agent

Louisville, KY

Full-time

Onsite

Entry, Mid Level

$23/hr - $25/hr

2+ years exp

Brink's Inc is a leading global provider of cash and valuables management and digital retail solutions. They are seeking a Customer Success Agent to deliver exceptional customer service, educate customers on features, and assist with inquiries through various communication channels.

Asset ManagementBankingConsultingFinance

Responsibilities

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

Provide great customer support and care

Maintains and updates customer information as needed

Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service through multiple channels by answering or resolving all questions or concerns

Resolve and de-escalate any situation

Report and escalate unresolved customer concerns to management

Handle all communications in a professional, empathic, and courteous manner

Retain customers by having comprehensive knowledge of services, member benefits, policies and procedures

Build positive and long-term relationships for business growth; understand their business objectives by providing exemplary support

Identify trends in issues that may affect customer satisfaction levels and communicate to management

Follow-up on outstanding issues

Perform related duties as business needs present themselves, within your scope of practice

Qualification

ZendeskSalesforceMicrosoft SuiteBilingual in SpanishInterpersonal SavvyLearning on the FlyPerseveranceMulti-tasking skillsProblem SolvingTime Management

Required

Must have Zendesk or Salesforce experience

High School diploma or General Education Development (GED) required

Minimum of 2 years' experience in a call center setting

Excellent computer, language and reasoning skills

Excellent multi-tasking skills

Knowledge of Microsoft Suite to include Outlook, Word and Excel

Must be capable of learning new software and applications

Preferred

Bilingual in Spanish a plus

Working knowledge of PAI Reports a plus

Experience with applications such as Sales Force, Service Now or Zen Desk a plus

Company

Brink’s Inc

Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection.

Founded in 1859

Richmond, Virginia, USA

10001+ employees