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Strata Solicitors - A Gallagher Bassett Company · 3 weeks ago

Director of Account Management

Houston, TX

Full-time

Onsite

Director/Executive

$126K/yr - $244K/yr

7+ years exp

Gallagher Bassett is dedicated to helping clients navigate complexity and support recovery. The Director of Account Management oversees client relationships, ensuring satisfaction and consistency in account servicing, while collaborating closely with industry sector leaders and client teams.

Law Practice

Responsibilities

Builds and manages business relationships with clients & vendors

Makes demonstrated effort to interact with all clients, including in-person visits for the largest revenue accounts, where possible, and on a recurring basis to ensure satisfaction with company service and results against client goals. Proactively supports team members in managing client service issues and keeps senior management apprised of the same

Serves as a resource and escalation point to address client opportunities and challenges

Ensures team members identify key individuals within client organizations for client, program and company success

Understands client goals and ensures a service plan with necessary staffing is in place for each client, consistent with GB Specialty best practices

Contributes to both the Stewardship Reports, where applicable, and the renewal process for each client

Coordinates with segment leaders in maintaining and projecting adequate staffing

When necessary, make business case to add new staff by analyzing claim data, revenue and overall business need

In partnership with business unit leaders, compliance, quality, claims intake, administrative team and the director of education/quality, establishes policies and procedures for all claims employees to assure that prompt, accurate and equitable service is provided to all clients and business partners

Monitors, tracks and reviews all client claim data at time of contract renewal. Ensure that renewal proposals are timely performed and vetted with senior management

Assists with initial client onboarding by interacting with claim professional(s), client lead, Director of Compliance, and Business Leader

Conducts frequent and unannounced file and account reviews

Coordinates with accounts receivable to address any issues with client receivables

Qualification

Client Services ManagementInsurance Brokerage KnowledgeSpecialty Lines ClaimsHealthcare Claims ExperienceAccount Management ExperiencePeople ManagementProcess ManagementBachelor's DegreeJD Preferred