Evolution Parking and Guest Services ยท 1 month ago
Assistant Guest Services Manager
Orlando, FL
Full-time
Onsite
Mid, Senior Level
2+ years expEvolution Parking and Guest Services is seeking an Assistant Guest Services Manager to assist in overseeing valet operations and ensure outstanding customer service. The role involves coordinating activities, managing staff, and maintaining high standards of service and professionalism.
Hospitality
Responsibilities
Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest
Assist the Guest Services Manager in coordinating all activities related to valet operation
Recommend measures to improve performance, guest satisfaction, and increase efficiency
Perform Evolution and Forbes Standards training as required
Assist the Guest Service Manager in conducting the 'Daily Huddle' during all shifts
Authorize and manage break schedules and other shift options as required
Ensure standards of professionalism and cleanliness are always maintained
Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements
Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations
Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination
Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety
Motivate and persuade team members to provide exceptional service
Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed
Prepare schedules and compile payroll data as requested by the Guest Services Manager
Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking
Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager
Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved
Other duties as assigned
Qualification
Required
Associate's Degree, High School Diploma, or GED required, or relevant working experience
Understanding of general business practices including accounting, human resources, and customer service
Experience in valet parking
Valid US Driver's License
2+ years in a management position
Experience with HRIS platforms, such as ADP
Experience with Customer Service
Strong customer service and client relationship skills
Excellent oral and written communication skills
Strong technology proficiency
Strong organizational skills with a proven track record of meticulous attention to detail and accuracy
Ability to collaborate effectively and work as part of a team
Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment
Company
Evolution Parking and Guest Services
Evolution Parking and Guest Services is the only company in the United States that specializes in valet parking and front door hospitality services exclusively to the hotel and resort industry nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Malatin
Founder and CEO
Jeffrey Gatt
Chief Financial Officer
Company data provided by crunchbase