Mayo Clinic · 1 month ago
Member Service Representative -DAHLC
Rochester, MN
Full-time
Onsite
Entry Level
$18.07/hr - $24.26/hr
4+ years expMayo Clinic is a top-ranked healthcare provider dedicated to patient care and employee investment. The Member Service Representative is responsible for managing customer interactions, scheduling appointments, and promoting Healthy Living services in a fast-paced environment.
BiotechnologyHealth CareHospitalMedicalWellness
Responsibilities
The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person
Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs
Actively serves as a direct contact or resource to customers
Support the DAHLC multi-line telephone operation and service desks
Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy
Creates Mayo Clinic Access cards (MCIAC) for eligible non-Mayo customers of the HLC
Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise
Identifies and analyzes problems and recommends changes to improve work unit effectiveness
Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies
Exercise sound judgment, during stressful situations and takes appropriate action
Qualification
Required
High school diploma and four years customer service experience or an Associate's Degree
BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook
effective in a team environment, organized, self-motivated, and possess excellent time management skills
Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
H1B Sponsorship
Mayo Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (580)
2024 (476)
2023 (491)
2022 (509)
2021 (389)
2020 (583)
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
Medical Xpress - latest medical and health news stories
2026-01-16
2026-01-16
Company data provided by crunchbase