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aizoOn USA · 4 weeks ago

Junior Technical Support Engineer - APS (Rif. 2024-245)

United States

Full-time

Remote

New Grad, Entry Level

aizoOn is a technology consulting company seeking a Junior Technical Support Engineer to focus on Advanced Planning & Scheduling (APS) systems. The role involves providing technical assistance to clients and ensuring effective implementation and maintenance of APS solutions.

Cyber SecurityInformation TechnologySoftwareTechnical Support

Responsibilities

Provide technical support for APS systems, assisting clients with troubleshooting, system configuration, and usage queries

Work closely with clients to understand their needs and provide solutions that enhance their planning and scheduling processes

Collaborate with development teams to escalate and resolve complex issues efficiently

Develop and maintain technical documentation

Monitor system performance and troubleshoot issues to ensure minimal downtime and high availability

Qualification

SQLSoftware developmentAdvanced PlanningSchedulingRelational databasesNon-relational databasesAnalytical skillsProblem-solvingTechnical documentation

Required

Degree in Information Technology, Engineering, Computer Science, or a related field

Problem-solving and analytical skills with the ability to diagnose technical issues

Experience with software development, scripting, or coding

Knowledge of SQL language for database management

Knowledge of the main relational and non-relational databases

Preferred

Theoretical knowledge of Advanced Planning and Scheduling (APS) concepts and methodologies and platforms (such as Siemens OpCenter APS or Cybertec Cyberplan)

Interest in manufacturing or industrial automation environments