Business Operations Analyst jobs in United States
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HealthPlanOne · 3 weeks ago

Business Operations Analyst

positionCT Shelton
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

HealthPlanOne is dedicated to helping people find the right health insurance at the right price. The Business Operations Analyst supports various teams by monitoring performance metrics, identifying bottlenecks, and providing data-driven insights to improve operational efficiency.

FinanceHealth CareHealth InsuranceInsuranceMarketing
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H1B Sponsor Likelynote

Responsibilities

Collaborate with team members and stakeholders to support operational performance monitoring and reporting
Assist in tracking licensing and policy turnaround times, backlogs, expenses, and approval rates to ensure accuracy and timeliness
Help analyze workload capacity and contribute to forecasting for inbound and outbound volume
Perform root-cause analysis under guidance to identify operational bottlenecks and recommend basic improvements
Conduct accuracy checks and audits for Licensing, Contracting, Enrollment, and call lists; escalate discrepancies as needed
Support assessment of operational impacts from regulatory changes, including State DOI rules
Monitor agent fallout and drop-off trends; assist in identifying renewal lapses and high-risk expirations for proactive follow-up
Perform cost analysis for license renewals and maintain supporting documentation
Validate data accuracy across AgentSync, CRM systems, and related platforms; flag anomalies for review
Provide timely updates to team leads on reporting status, audit timelines, and identified issues
Perform other related duties as assigned

Qualification

Data analysisKPI trackingReport buildingAgentSync proficiencyCRM tools proficiencyExcel proficiencyDocumentation managementMulti-taskingForecasting supportRegulatory knowledgeCommunication skillsTeam collaboration

Required

Bachelor's degree in Business, Finance, Economics, or a related field
Minimum 2 years of analyst experience
Proficiency in building reports, tracking KPIs, and communicating operational performance metrics in a clear, actionable manner
Ability to analyze workload patterns and support forecasting for staffing and volume planning
Comfortable using operational systems such as AgentSync, CRM tools, Excel/Sheets, and BI/reporting platforms
Ability to work effectively with Operations, Compliance, Finance, Technology, and Licensing teams to gather data, resolve issues, and support process improvements
Strong ability to manage multiple priorities, maintain documentation, and oversee ongoing monitoring of performance metrics
Excellent written and verbal communication, able to translate data insights into actionable recommendations for leadership and cross-functional partners

Preferred

Knowledge of Medicare Health Insurance industry, products, compliance, and operations

Company

HealthPlanOne

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HPOne is a singular vision create custom sales,marketing and contact center solutions exclusively for the health insurance industry.
dateFounded in 2006
location
Trumbull, Connecticut, USA
people-size501-1000 employees
web-link
https://hpone.com/

H1B Sponsorship

HealthPlanOne has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
$6.5M
Key Investors
Pequot Capital
2020-06-22Acquired
2008-04-21Series A· $6.5M

Leadership Team

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Tom Wicker
Chief Operating Officer
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Mike Stapleton
CIO
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Company data provided by crunchbase