ServiceNow · 2 weeks ago
Professional Services Engagement Manager
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Professional Services Engagement Manager will lead customer onboarding projects, ensuring successful engagement and collaboration with clients while managing project risks and facilitating communication.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead customer onboarding by managing projects in collaboration with customers and internal partners, defining project goals, documenting detailed scopes, and customizing plans to ensure successful customer engagement (typically 12-18 weeks)
Schedule and facilitate customer meetings, providing clear agendas and meeting notes
Prepare and present project status reports to align with customer project stakeholders, addressing progress, risks, issues, and achievements
Identify, document, and escalate project risks internally to ensure customer satisfaction and project success
Collaborate closely with cross-functional teams to ensure excellence in customer experience, smooth transitions between lifecycle stages, and long-term customer success
Travel occasionally within the US, up to 25%, as required
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Hold an associate's degree in a technical field or possess relevant work experience
Demonstrate 8+ years of customer-facing engagement management experience in professional services or software implementation
Ability to adapt templated project plans to suit unique customer engagements and evolving needs
Prioritize multiple projects across various customers while consistently meeting deadlines
Exhibit high emotional intelligence for effective collaboration with diverse customers and teams
Communicate effectively with strong written, verbal, presentation, and visual skills
Show curiosity, willingness to learn, and a proactive approach
Preferred
Proficiency in Project Management software (PSA and/or PPM systems)
Pursuing a recognized Project Management certification (e.g., CAPM, PMP, PRINCE2, Agile)
Proficiency with industry standard computer hardware and software packages as daily work platforms
Familiarity with data governance and data catalogs, including how they are leveraged for managing and securing enterprise data solutions at scale
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase