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ASCAP · 1 day ago

Director, Program Manager – Distribution

New York, NY

Full-time

Onsite

Director/Executive

$150K/yr - $170K/yr

8+ years exp

ASCAP is a membership association representing songwriters, composers, and music publishers. The Director, Program Manager – Distribution, will oversee the ASCAP royalty distribution cycle, ensuring operational alignment, risk management, and process optimization across departments.

Music

Responsibilities

Facilitate delivery of necessary tools, processes, role descriptions and documentation for cross-departmental teams to successfully complete their tasks and deliver consistently

Communicate effectively with stakeholders

Manage expectations and build consensus among stakeholders with varying interests and perspectives

Identify, evaluate, prioritize and manage risks and issues

Problem-solve, innovate and find practical solutions to risks or issues proactively and efficiently

Should escalations or issues arise, support triage efforts to ensure timely resolution

Build strong relationships and rapport across teams to understand their business challenges and guide them on best practices and paths to success

Support development of communication plans and regular status updates to stakeholders to manage expectations and communicate timely and relevant information

Collaborate with the Product and Project Management Teams on distribution-related discovery and project planning to promote successful operationalization of that team’s recommendations and deliverables

Collect data, interview stakeholders and map workflows as needed to drive successful planning, coordination, execution and delivery of the distribution cycle

Help design the framework, processes, playbooks and toolkits within which the distribution cycle and all related processes are planned, managed and completed

Maintain and operationalize the distribution cycle RACI analysis and ensure that all stakeholders are identified and aligned on roles, responsibilities, accountability, schedules and milestones

Leverage third party tools to manage, monitor, and optimize distribution cycle processes

Assist with establishment of metrics to measure the effectiveness of processes and continuously monitor performance to identify further opportunities for improvement

Support annual and periodic reviews of processes and documentation as needed

Implement feedback loops and processes to implement continuous improvement

Continuously monitor the distribution cycle from start to completion, including deadlines, milestones, dependencies, and processes

Efficiently extract insights and translate them into actionable optimizations

Leverage data to drive process improvements and decision-making

Generate reports and socialize them in a standardized and meaningful manner to provide transparency

Determine and establish Key Performance Indicators to ensure that status and progress can be measured and reported effectively across the distribution cycle

Qualification

Program ManagementProcess ImprovementData AnalyticsStakeholder ManagementRisk ManagementResilienceCommunication SkillsProblem-Solving AbilityAdaptability

Required

Bachelor's degree in a related discipline

At least 8 years of experience in business, operational, or program/project management, including being accountable for delivery of program/project-wide milestones

Strong knowledge of process analysis/improvement and program management frameworks and methodologies

Strong research, data gathering, analytics and reporting capabilities to drive improvements and influence data-based decision-making

Excellent interpersonal skills and ability to communicate convincingly and effectively (verbally and in writing) across stakeholders

Strong knowledge of process analysis/improvement, program management and related frameworks and methodologies

Ability to successfully cross departmental lines to organize the development and delivery of programs/projects

Strong process orientation and ability to build repeatable processes that create value

Proven ability to work well under tight deadlines in a fast-paced environment

Personal resilience and strong ability to work through complex issues

Preferred

MBA/Advanced degree is desirable

Track record of participation in corporate-wide process improvement/program management/change management efforts is preferred

Benefits

A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network

Vision plan that offers both in and out-of-network provider options

401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.

An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan

Generous time-off policy

12 company holidays

Health care and dependent care flexible spending accounts

Short-term disability insurance/salary continuation and long-term disability insurance

Company provided basic life and accidental death and dismemberment insurance

Employee gym discounts at select gyms

Commuter benefits

Voluntary pet health insurance

Voluntary auto and homeowners insurance