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Hewlett Packard Enterprise · 3 weeks ago

HPC Hardware Technical Deployment Specialist

United States

Full-time

Remote

Mid Level

$63K/yr - $145K/yr

3+ years exp

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The HPC Hardware Technical Deployment Specialist role involves installing and deploying high-performance computing systems while managing technical issues and ensuring operational efficiency in various customer locations across North America.

Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security

No H1B

U.S. Citizen Only

Responsibilities

Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America

Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications

Power up, validate and run health checks on HW, troubleshooting and working to correct any issues

Participate in system acceptance, working to resolve any HW fallout on the system

Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures

Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking

Demonstrate hands-on practical knowledge of systems and policies

Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities

Provide appropriate documentation of tasks and activities and technical outlines

Responsible for following all HPE Travel Policies and Procedures

Qualification

HPC systems deploymentData Center IT OperationsFiber opticCopper cablingServerStorage managementMechanical aptitudeTechnical troubleshootingProfessional communicationTeam collaborationAttention to detailOrganizational skills

Required

3+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience

Located within 30 miles of a major airport

Must be a US Citizen

Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix

Understanding of a Data Center IT Operations environment

Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings

Experience and understanding of servers, storage, networking in an Datacenter environment

Able to proficiently perform data center support tasks with little guidance

Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices

Demonstrates a strong team mentality; able to work well with multiple cross functional groups

Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each

Professional written and verbal communication skills

Attention to detail with a focus on customer satisfaction