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Northwest Youth Services · 3 weeks ago

Youth Residential Program Manager

PAD House, Bellingham, WA, US

Full-time

Onsite

Mid, Senior Level

$35/hr - $39.39/hr

3+ years exp

Northwest Youth Services is dedicated to fostering collective healing and justice for youth experiencing homelessness. The Youth Residential Program Manager provides overall leadership for the PAD Youth Housing Program, ensuring safe and supportive shelter operations while supervising staff and maintaining compliance with regulations.

Non ProfitResidentialSocial

Responsibilities

Provide overall leadership for the PAD Youth Housing Program and maintain a safe, welcoming, home-like environment for youth ages 13–17

Model a calm, professional presence in crises and coach staff in de-escalation, safety planning, and self-regulation

Ensure consistent use of core practices, including Positive Youth Development, trauma-informed and healing-centered approaches, motivational interviewing, harm reduction, and youth-focused mental health first aid

Maintain an environment where youth and staff are treated with dignity and respect, and discrimination and harassment are not tolerated

Oversee youth care plans in alignment with state licensing requirements and ensure youth are connected to school, employment, health care, public benefits, and other community resources

Support youth in building skills for adulthood and practicing independent living skills through daily routines and activities

Provide guidance and oversight for case management, including assessment, service planning, referrals, and coordination with families, schools, Child Protective Services, juvenile justice, behavioral health providers, and other partners

Maintain regular presence in the shelter to build strong relationships with youth and stay attuned to their experiences and needs

Communicate emerging issues related to youth safety, staffing, or program operations with the Director of Whatcom County Housing Programs and follow through on next steps

Coordinate day-to-day shelter operations, including intakes, discharges, routines, house meetings, chores, and program activities

Be on site or available by phone during business hours, or as needed, to support staffing and program decisions in line with state licensing expectations

Oversee the cleanliness and upkeep of all interior and exterior areas of the house

Ensure the home is stocked with food, household goods, cleaning supplies, first aid items, and basic personal care items for youth, including ordering, shopping, and inventory

Identify maintenance and repair needs, coordinate work with the landlord, facilities staff, or vendors, and monitor completion and follow up

Ensure appliances, furniture, and equipment are safe and functional, and arrange repairs or replacements as needed

Support daily and weekly cleaning routines that meet health, safety, and licensing standards and maintain emergency supplies and evacuation plans

Ensure incident reports, critical incident notifications, reports to Child Protective Services, and licensing notifications are accurate and submitted on time

Help develop, implement, and update PAD policies, procedures, and the program manual, and share PAD expertise as the agency explores additional shelter or residential programs

Supervise Youth Case Managers and Youth Residential Care Coordinators, including on-call staff, volunteers, and interns

Participate in recruiting, hiring, onboarding, and training staff, volunteers, and interns

Provide regular one-to-one supervision, coaching, and performance feedback

Set expectations for professional, direct, and respectful communication and address conflict, gossip, and triangulation promptly

Encourage staff to raise concerns early, suggest solutions, and participate in collaborative problem-solving

Coordinate staffing and shift coverage with the Director of Whatcom County Housing Programs and maintain staff schedules

Review and approve timesheets, mileage, and payment requests, and ensure staff complete required training to meet agency, contract, and licensing requirements

Ensure staff maintain complete, organized youth files and other required documentation

Ensure documentation is clear, timely, and accurate, and support staff in maintaining complete, compliant case notes, service records, and shift notes

Assist the Director of Whatcom County Housing Programs and the Data and Impact Manager with program data and required reports

Use data, staff input, and youth feedback to inform decisions and support continuous improvement

Help ensure the PAD meets contractual performance targets and outcomes

Maintain positive relationships with neighbors, contract monitors, licensors, and other partners, and occasionally represent the PAD at meetings or events

Complete required professional development each year and model continuous learning for the team

Qualification

Program ManagementCrisis InterventionStaff SupervisionTrauma-Informed CareYouth DevelopmentFirst Aid/CPR CertificationFood Handler’s CertificateCommunication SkillsOrganizational SkillsDocumentation Skills

Required

Bachelor's degree in social services, human services, psychology, social work, or a related field

At least 3 years of experience working with youth

At least 2 years of experience supervising staff, volunteers, or interns

Experience with crisis intervention, de-escalation, and safety planning

Experience working with contracts or grants, including documentation and reporting requirements

Strong organizational, communication, and documentation skills, including the ability to use email, word processing, and basic data systems

Ability to work a flexible schedule, including evenings, weekends, and on-call rotation as needed in a 24/7 program

Ability to pass required background checks and meet state licensing requirements, including First Aid/CPR, TB screening, and required training

Valid driver's license, acceptable driving record, and current auto insurance is required

CPR/First Aid/Bloodborne Pathogens certifications required within the first 30 days of employment

Food Handler's Certificate required within the first 30 days of employment

Full understanding of the CPS mandatory reporting requirements

Preferred

Master's degree in social services, human services, psychology, or related field

Experience working in a shelter or housing program

Training in de-escalation, trauma-informed care, Positive Youth Development, CSEC; Mental Health First Aid, Motivational Interviewing, or/other related mental health and addictions theory and practice

Benefits

Medical, vision, and dental insurance benefits begin first of the month following date of hire (positions at or above 0.75 FTE)

Voluntary life, critical illness, supplemental vision, long term disability, and accident insurance eligibility begins first of the month following date of hire (positions at or above 0.75 FTE)

Simple IRA Retirement plan with match up to 3% of employee contributions, per pay period, after first year of employment

NWYS sponsored Employee Assistance Program (EAP)

Annual Healing Fund stipend

Multiple paid holidays