Cipriani · 1 day ago
Help Desk Technician
New York, NY
Full-time
Onsite
Entry Level
$26/hr - $29/hr
1+ years expCipriani is seeking a Help Desk Technician I to serve as the primary point of contact for IT support requests. The role involves ticket intake and triage, troubleshooting Tier 1 issues, and ensuring high-quality customer support throughout the organization.
Food and BeverageHospitalityTravel
Hiring Manager
Oksana Shur
Responsibilities
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
Qualification
Required
1–3 years of experience in IT support or help desk roles
Working knowledge of Windows and macOS environments
Experience with ticketing systems
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
Preferred
Zoho Desk experience strongly preferred
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Company
Cipriani
Cipriani USA Inc operates as a restaurant and food management company.
501-1000 employees
H1B Sponsorship
Cipriani has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$190MKey Investors
Beach Point Capital Management
2025-06-11Debt Financing· $190M
Leadership Team
Vincent Ottomanelli
Group Chief Financial Officer, Global
Recent News
2025-10-28
2025-09-04
Company data provided by crunchbase