Intuit · 2 days ago
Product Strategist: Growth and Retention
Mountain View, CA
Full-time
Hybrid
Senior Level
$164K/yr - $222K/yr
5+ years expIntuit is seeking a passionate and experienced Growth and Retention Strategist to join their Customer Success Growth & Retention team focused on churn reduction. This role involves collaborating with various teams to design and execute initiatives aimed at enhancing customer experiences and reducing churn.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Collaborate with cross-functional teams, including customer success, product management, and analytics, to reduce churn and drive customer retention across our QuickBooks customer base
Design and execute customer experiences tailored to high value customers to proactively address pain points, reinforce product value, and deepen engagement
Partner closely with customer success teams to synchronize messaging and outcomes across customer communications, retention efforts, and digital support platforms
Use Salesforce functionality and capabilities, such as data segmentation, workflow automation, and campaign tracking, to streamline engagement strategies and measure success effectively
Create playbooks, toolkits, and materials that empower customer success representatives to have meaningful conversations and deliver compelling value propositions to customers to reduce churn
Leverage data-driven insights to identify behaviors correlated with churn risks and execute strategies to mitigate those risks
Monitor funnel metrics and key performance indicators (KPIs) for retention and churn, continually optimizing efforts to align with growth objectives
Collaborate with product teams to influence roadmap priorities based on customer feedback around adoption challenges and unmet needs
Test, learn and iterate quickly to drive learnings and create value with velocity
Qualification
Required
Proven track record of working in SaaS organizations with deep understanding of subscription-based models, user engagement, and customer retention strategies
Proficient in Salesforce functionality, including data segmentation, customer success representative workflows, customer lifecycle management, and reporting dashboards
Hands-on experience working within or alongside customer success teams, with a strong grasp of how retention programs support long-term growth
Strong ability to interpret customer data, identify retention trends, and implement actionable insights to reduce churn
Comfortable working across teams in a matrixed organization while driving alignment toward business objectives
Proven ability to design and launch targeted customer experiences both in and out of product
Passionate about helping customers succeed, staying empathetic to their challenges while advocating for solutions that drive measurable impact
Preferred
Bachelor's degree in Business, Customer Experience, Marketing or related areas. Master's degree or specialized certifications are a plus. Equivalent experience will be considered
5+ years of experience in product marketing, customer success, or similar roles in SaaS businesses
Experience working with financial software or with small businesses is a strong advantage
Ability to manage multiple projects, prioritize outcomes, and meet deadlines in a fast-paced environment
Benefits
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
2026-01-03
2026-01-02
Company data provided by crunchbase