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Block · 1 month ago

Technical Account Specialist

Bay Area, CA, United States of America

Full-time

Onsite

Entry, Mid Level

$40.34/hr - $60.53/hr

1+ years exp

Block is a company that builds technology to increase access to the global economy. They are seeking a Strategic Technical Account Specialist to manage support needs for their highest-value sellers in the U.S. market, working cross-functionally with internal teams and providing a white-glove support experience.

Financial Services

H1B Sponsor Likely

Responsibilities

Serve as the first line of defense for all support needs for accounts within the U.S. Strategic portfolio (phone, email, Google Meet, etc.)

Continuously track, prioritize, and help drive resolutions for Square's highest-value sellers

Identify, document, and follow up with engineers on product bugs and feature requests, taking ownership of customers' issues

Manage cases created by Account Managers (AMs) within the Strategic POD Queue in a timely manner

Communicate key developments, updates, and issues to internal and external stakeholders

Analyze trends in customer issues and recommend improvements to processes, policies, and products to enhance the upmarket seller experience

Contribute to the success of Square's upmarket segment through collaboration with Strategic Account Managers

Willingness to work a Tuesday–Saturday or Sunday–Thursday schedule to provide extended coverage for our global seller base

Qualification

Customer service experienceAccount managementSquare product knowledgePayment gateway integrationsSQLProject managementAnalytical skillsCommunication skillsAttention to detailTime managementGrowth mindset

Required

1–3 years of experience in customer service, implementation, or account management

Deep understanding of all Square first-party products

Strong organizational, analytical, written, and verbal communication skills (technical skills are highly valued)

Superb attention to detail and excellent time management

A desire to help people and improve the customer experience

Ability to customize the support experience to the needs of individual high-value sellers

Comfort with ambiguity and resilience in times of rapid change

Genuine curiosity about people, technology, and business, with the ability to inspire passion in others

A growth mindset, openness to feedback, and commitment to continuous improvement

Willingness to work a Tuesday–Saturday or Sunday–Thursday schedule to provide extended coverage for our global seller base

Preferred

Experience managing complex projects

Experience filing on-call tickets directly with product and engineering teams

Experience with payment gateway integrations

Background in Risk, Integrations, APIs, Compliance, Fraud, Hardware, or Networking

Prior experience in the FinTech or payments industry

Deep understanding of Square's third-party partners

Experience with SQL and data analysis

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)