Automated Technology (Phil.) Inc. - ATEC · 1 month ago
Customer Success Analyst
Lincoln, NE
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $52K/yrAutomated Systems, Inc. is seeking a full-time Customer Success Analyst to provide essential support to customers and internal teams. The role involves troubleshooting software issues, maintaining documentation, and delivering high-quality customer service.
IndustrialIndustrial DesignManufacturingSemiconductor
Responsibilities
Provide front-line support to customers by answering inbound support calls and resolving software-related questions in a timely and professional manner
Accurately identify, document, and troubleshoot issues reported by users of ASI/ABS software
Research and deliver solutions or guide customers in proper software usage via phone, remote desktop tools, and ticketing systems
Maintain accurate, timely documentation of customer interactions and case resolutions using internal support tools
Collaborate with internal departments to escalate complex issues and ensure timely resolution
Log into remote servers and use system tools to shadow customer sessions for enhanced troubleshooting
Build strong relationships with customers and internal stakeholders to support ongoing service excellence
Conduct basic on-site training for new customers or during implementation engagements
Stay current on ASI/ABS software features, updates, and best practices through continuous learning
Perform other duties as assigned by management
Qualification
Required
Excellent communication skills, including strong writing, reporting and business correspondence
Strong mathematical skills
Will Require telephone communication skills
Customer Service skills which include being courteous, professional and patient
Excellent problem-solving skills
Strong attention to detail
Strong basic computer skills, Windows OS, and Microsoft Office products
Ability to work in a support team environment
Ability to travel ~20% required
Valid driver's license with a favorable driving history
Preferred
Banking or Financial industry experience is preferred but not required
Bachelor's degree in Business, Finance or Economics or a related field preferred but not required
Valid driver's license with a favorable driving history strongly preferred
Benefits
401(k)
401(k) 4% Match
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Retirement plan
Tuition reimbursement
Vision insurance
Company
Automated Technology (Phil.) Inc. - ATEC
ATEC is driven by our vision of being the strategic partner to our customers, focusing on customized service and offering a consistently first-rate and dynamic range of technical capabilities.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase