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STR Behavioral Health · 4 hours ago

Community Outreach Liaison (Business Development)

Bucks County, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

STR Behavioral Health is a leading substance use and mental health disorder outpatient treatment center. The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources, educating communities about treatment services, and supporting local admissions.

Health Care

Growth Opportunities

Responsibilities

Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market

Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated

Schedules and conducts tours with referral sources, clients, and families, while being onsite weekly at Lehigh Valley Outpatient to support business development activities

Communicates various levels of care to potential clients, families, and referral sources

Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment at Lehigh Valley Outpatient and tailoring them to meet each client’s unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions

Articulates how our facility’s programming aligns with each potential client’s situation and requirements

Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support

Offers a high level of customer service and communication to referral sources, clients, and families

Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators

Coordinates with the business office and Utilization Review to determine financing options for potential clients

Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data

Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets

Develops goals and timelines for closing new and enhanced key account opportunities

Collaborates with facility and corporate leadership to leverage strategic initiatives

Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance

Represents the program within the community at local, regional, and national events, as requested

Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees

Performs other duties as assigned

Qualification

Behavioral healthcare experienceCPR certificationFirst Aid certificationBachelor's degreeMaster's degreeCustomer serviceCommunication skillsTeam collaborationProblem-solving