Square · 3 days ago
Technical Account Specialist
United States
Full-time
Remote
Entry Level
$40.34/hr - $60.53/hr
1+ years expSquare is a company that has evolved to provide integrated, omnichannel solutions for sellers. The Strategic Technical Account Specialist role focuses on managing support needs for high-value sellers, collaborating with internal teams, and ensuring timely and accurate assistance for complex seller inquiries.
BitcoinFinTechMobile PaymentsProductivity ToolsRetail Technology
Responsibilities
Serve as the first line of defense for all support needs for accounts within the U.S. Strategic portfolio (phone, email, Google Meet, etc.)
Continuously track, prioritize, and help drive resolutions for Square's highest-value sellers
Identify, document, and follow up with engineers on product bugs and feature requests, taking ownership of customers' issues
Manage cases created by Account Managers (AMs) within the Strategic POD Queue in a timely manner
Communicate key developments, updates, and issues to internal and external stakeholders
Analyze trends in customer issues and recommend improvements to processes, policies, and products to enhance the upmarket seller experience
Contribute to the success of Square's upmarket segment through collaboration with Strategic Account Managers
Willingness to work a Tuesday–Saturday or Sunday–Thursday schedule to provide extended coverage for our global seller base
Qualification
Required
1–3 years of experience in customer service, implementation, or account management
Deep understanding of all Square first-party products
Strong organizational, analytical, written, and verbal communication skills (technical skills are highly valued)
Superb attention to detail and excellent time management
A desire to help people and improve the customer experience
Ability to customize the support experience to the needs of individual high-value sellers
Comfort with ambiguity and resilience in times of rapid change
Genuine curiosity about people, technology, and business, with the ability to inspire passion in others
A growth mindset, openness to feedback, and commitment to continuous improvement
Preferred
Experience managing complex projects
Experience filing on-call tickets directly with product and engineering teams
Experience with payment gateway integrations
Background in Risk, Integrations, APIs, Compliance, Fraud, Hardware, or Networking
Prior experience in the FinTech or payments industry
Deep understanding of Square's third-party partners
Experience with SQL and data analysis
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Square
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.
1001-5000 employees
H1B Sponsorship
Square has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Public CompanyTotal Funding
$4.8BKey Investors
GICKleiner PerkinsSequoia Capital
2025-08-13Post Ipo Debt· $2.2B
2024-05-06Post Ipo Debt· $2B
2023-01-11Post Ipo Equity
Leadership Team
Camille Vergara
Product Manager
Conor Delahunty
Product Manager
Recent News
2026-01-05
2026-01-05
Morningstar.com
2025-12-29
Company data provided by crunchbase