Apply on Employer Site

New York Life Insurance Company · 1 day ago

Senior Associate, Digital Services - Product Owner

New York, NY

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $140K/yr

5+ years exp

New York Life Insurance Company is evolving into a more technology-, data-, and AI-enabled organization. The Product Owner will work closely with stakeholders to refine the roadmap for RAG and chatbot capabilities, develop KPIs, and ensure alignment across business units while driving operational efficiency through engaging digital experiences.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Contribute to the development of the strategy and roadmap for our RAG and chatbot products, identifying and implementing new and enhanced functionality that will improve the efficiency, satisfaction, and engagement of our users

Formulate and refine existing strategies specific to RAG and chatbot capabilities, ensuring that they are aligned with the Service OKRs (Objectives and Key Results) and any complementary efforts in other digital channels, and that they leverage appropriate technologies and best practices in natural language processing, machine learning, and knowledge retrieval

Lead and influence the end-to-end product development life cycle, including the business case, user research, design, development, testing, and deployment of new capabilities

Ability to make timely, critical decisions and judgement calls for complex strategic projects that will impact the success of the overall Customer and Field Service Experience Program

Ability to demonstrate collaborative leadership behaviors within a high performing, cross-functional team focused on the successful delivery of digital capabilities

Understand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilities

Create comprehensive and concise user stories and acceptance criteria as needed to support the future digital capabilities and own oversight of all requirements and their implementation

Develop metrics to assist management with assessing the performance of digital capabilities that support the business' strategic initiatives

Define and gather KPIs to measure and monitor progress of digital capabilities and effectiveness on a daily, weekly, and monthly basis to inform real-time course corrections and longer-term enhancements

Oversight of accurate and auditable product documentation

As needed, provide oversight of day-to-day Digital needs and lead issue investigation and resolution

Qualification

Natural Language UnderstandingChatbot DevelopmentAgile MethodologyProduct Roadmap ManagementData CurationMachine LearningAnalytical SkillsLeadership SkillsCommunication SkillsCreative Problem-Solving

Required

Bachelor's degree and/or equivalent experience

Minimum of 5-7 years of related experience

Experience developing/managing digital capabilities required

Solid understanding of NLU/NLP concepts and their application in generative AI and traditional chatbot contexts

Experience working with retrieval augmented generation and chatbot platforms and related ecosystems (Salesforce AgentForce/Einstein, Amazon Lex, OpenAI, Anthropic, etc.)

Understanding of the SDLC, web-services integration, MCP, agentic AI approaches, and business analysis practices

Experience managing a product/feature roadmap with multiple stakeholders

Agile methodology experience required (SAFe experience preferred)

Experience integrating chatbot experiences with human-in-the-loop and live chat experiences (prior experience with Salesforce AgentForce/Einstein and MIAW a plus)

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)