Hewlett Packard Enterprise · 1 month ago
HPC & AI Hardware - Engineering Resolution Engineer
All, Wisconsin, United States of America
Full-time
Onsite
Senior Level
$106K/yr - $243K/yr
5+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking an Engineering Resolution Engineer to manage hardware support issues, conduct root cause analysis, and collaborate with various teams to ensure customer satisfaction. This role requires a blend of technical expertise and customer service skills, with responsibilities including documentation and escalation of hardware issues.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Be comfortable and effective in combining technical expertise with customer service to manage hardware support issues from start to finish
Maintain the ability to develop a rapport and empathy for the customer situation
Work with various HPE teams, including but not limited to, Global Remote Support, Publications, Training, Support Planning, Manufacturing, Testing, and R&D
Triage and root cause analysis of customer hardware issues and provide proper corrective actions
Focus on customers and solutions using HPE hardware and other vendors' hardware
Ensure the proper collection of data as you document and provide timely communication of service events
Manage escalations to next level of engineering and development ensuring issues are documented completely and are technically sound. This includes communication to/from the customer from HPE
Analyze system hardware and interconnect issues and provide final resolutions or workarounds when possible
Qualification
Required
Bachelor or Associate degree with work experience in mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically, 5- 8 years' experience, preferably in an HPC related environment
Good knowledge and experience of Linux/Unix operating systems
Basic knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools and debugging tools for problem isolation
Excellent organizational, collaborative, and customer relations skills with the ability to remain calm under pressure and deadlines
Strong verbal and written communications in English
Excellent analytical and problem-solving skills
Willing to work 'on call' on a staff rotating basis
Must have availability to provide after-hours support work, as required
Ability to gather data and perform analysis of customer reported issues, request and follow advice from teammates or escalate to the next level of engineering with well described problem details
Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
Ability to effectively manage the break fix process by remotely assisting with troubleshooting or initiating on-site hardware repairs
Ability to multi-task and prioritize, switching between working several issues at once
Strong mechanical capabilities
Strong electrical component design knowledge
Good thermal/cooling design knowledge
Desire to learn and grow by utilizing and learning new technologies and tools
Capability to work across GEOs and alongside sales, service SMEs, operations, and management groups
Desire to challenge how things are done if there is a better way
Strong customer focus, ability to act as liaison to customer
Safety focused
Comfortable working around high voltages
The candidate must be open to travel potentially once per quarter
Rotation of on-call duties with other staff to provide 24x7 coverage
Periodic international travel for training or to assist with installations or support remote systems
Willing and able to obtain security clearance
Physical agility and ability to lift more than 50lbs
Preferred
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-20
2026-01-16
2026-01-16
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