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Milestone Electric, Air & Plumbing · 3 weeks ago

DFW Area Residential Service HVAC Technician

Garland, TX

Full-time

Onsite

Mid Level

$95K/yr - $180K/yr

3+ years exp

Milestone Electric, Air & Plumbing is seeking a Residential Service HVAC Technician to operate, maintain, and repair heating, ventilation, and air conditioning equipment for residential customers. The role involves diagnosing issues, providing excellent customer service, and ensuring effective communication with clients while traveling to job sites in the service area.

Building MaintenanceElectrical DistributionHome ServicesLighting

Responsibilities

Diagnose and repair of electronic, mechanical, and electrical components of these systems

Travel to job sites in the service area and work with dispatch to ensure the schedule is maintained and delays are properly communicated to the customer

Be available to work nights and weekends on a rotating basis to service emergency needs of our customers

Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting vehicle inspection form

EXTREME customer service skills, Ability to interact with homeowners, collect money and relay information clearly

Maintain proper stock, parts, tools, and safety equipment on the vehicle

Educate homeowner on potential opportunities for additional business (newer system, service contracts, and additional services)

Maintain and repair heating, ventilation, and cooling units for residential customers. Diagnose and repair electronic, mechanical, and electrical components of these systems

Must be able to meet any physical ability requirements listed in this description

May perform other job duties as directed by team member’s leaders

Participate in company provided training opportunities on latest industry technologies

Qualification

Residential HVAC experienceEPA certificationTDLR registrationAnalytical skillsMicrosoft OfficeConflict resolutionCustomer service skillsMulti-tasking skillsCommunication skillsAttention to detail

Required

Must Have Residential Hvac Experience

Diagnose and repair of electronic, mechanical, and electrical components of these systems

Travel to job sites in the service area and work with dispatch to ensure the schedule is maintained and delays are properly communicated to the customer

Be available to work nights and weekends on a rotating basis to service emergency needs of our customers

Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting vehicle inspection form

EXTREME customer service skills, Ability to interact with homeowners, collect money and relay information clearly

Maintain proper stock, parts, tools, and safety equipment on the vehicle

Educate homeowner on potential opportunities for additional business (newer system, service contracts, and additional services)

Maintain and repair heating, ventilation, and cooling units for residential customers

Must be able to meet any physical ability requirements listed in this description

May perform other job duties as directed by team member's leaders

Participate in company provided training opportunities on latest industry technologies

Active (Valid) Driver's License. (3 yrs of clean driving history) required

Candidates must pass background check and pre-employment drug screen

Requires the ability to communicate effectively using speech, vision and hearing

Must have a minimum of 3 years of HVAC residential service experience (required)

A current EPA certification and State Registered TDLR (required)

Excellent organization, communication, and prioritization skills

Strong multi-tasking skills, including the ability to flex on demand across multiple support channels

Good analytical skills and attention to detail with ability to read and interpret plans and manuals

Computer skills: Microsoft Office, and IOS devices

Demonstrate our Milestone and Leader Core Values

Must be able to lift and move items of 75 pounds and/or more on regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces

Must be able to climb, bend, kneel, crawl and stoop on a frequent basis for extended periods

Must be able to work in cramped or high places such as attics, ladders and tunnels

Must be able to carry heavy items up and down stairs

Must be able to work in extreme weather conditions including but not limited to extreme heat, rain, snow or sleet

Must have mental skills such as critical thinking, problem solving, and a technical vocabulary to understand direction and adhere to established procedures

Must be willing to adapt well in the face of workplace stressors such as customer service complaints