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Codeworks IT Careers · 1 day ago

Help Desk

positionUnited States
timeContract
remoteRemote
seniorityEntry Level
money$18/hr - $20/hr
date2+ years exp

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships. The Help Desk Analyst – Level 1 provides first-level technical support for the Department of Corrections (DOC) under the Bureau of Technology Management (BTM), supporting DOC staff statewide by troubleshooting hardware, software, network, and printing issues while delivering excellent customer service.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide Level 1 technical support for DOC hardware, software, operating systems, networks, and printers
Respond to support requests via phone, email, web, and voicemail
Accurately document and update incidents in the Incident Management System
Troubleshoot and resolve issues on first contact when possible
Escalate unresolved issues following established procedures
Assist with software installation requests
Communicate professionally and promptly with customers
Collaborate with Help Desk team leads and supervisor as needed

Qualification

Windows 10 supportMicrosoft Office 2019Network troubleshootingPrinter troubleshootingIncident management systemsIOS supportCustomer serviceTyping skillsMultitaskingCommunication skills

Required

Excellent customer service and communication skills
Minimum 2 years of experience supporting Windows 10 and Microsoft Office 2019
Minimum 2 years of experience with network and printer troubleshooting
Strong typing skills and ability to multitask
Wisconsin resident or willing to relocate to Wisconsin prior to start date

Preferred

Prior Help Desk or call center experience
Experience with incident management and knowledge base systems
2+ years of experience supporting iOS devices

Benefits

Medical, dental, vision, and life insurance plans
401(k) retirement plan

Company

Codeworks IT Careers

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Since 1995, we have specialized in providing exceptional IT staffing, project delivery, and consulting services.
dateFounded in 1995
location
Brookfield, Wisconsin, USA
people-size201-500 employees
web-link
http://codeworks-inc.com

H1B Sponsorship

Codeworks IT Careers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (5)
2022 (22)
2021 (19)
2020 (29)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-11-18Acquired
Company data provided by crunchbase