Western Partitions, Inc. ยท 3 weeks ago
IT Help Desk Technician II
Salt Lake City, UT
Contract
Onsite
Mid Level
$60K/yr - $70K/yrWestern Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. The Helpdesk Technician II is responsible for providing technical support related to hardware, software, and networking, acting as the first point of contact for IT support and managing support tickets to ensure user satisfaction.
Construction
No H1B
Responsibilities
Understand and comply with all WPI policies, procedures, and corporate safety program
Act as the first point of contact for WPI staff requiring IT support
Act as an escalation point for tier 1 Help Desk Technicians
Answer end user queries in person, via email, and over the phone
Manage assigned tickets in accordance with established service level agreements
Monitor the help desk queue and assess priority of incoming tickets
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction
Troubleshoot connectivity, network, and client VPN issues
Install, maintain, and troubleshoot client applications
Troubleshoot and resolve email-based issues
Coordinate with senior team members to escalate complex problems
Document all support tickets in IT ticketing software
Update and reconcile IT inventory
Order new client computers and provision for use
Reimage existing client computers and migrate user data
Order and provision smart phones, iPads, and VOIP phones for WPI staff
Troubleshoot telecom and mobile device issues
Perform hardware repairs and upgrades
Create and maintain documentation for internal processes
Other duties as assigned
Qualification
Required
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily
Employs a customer focused attitude towards all job duties
Must be team-oriented and thrive in a result oriented, fast paced environment
Must be able to break down problems both known and unknown in a logical, efficient manner
Strong knowledge of MS Windows operating systems
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc)
Competency with hardware and software troubleshooting
Competency with common mobile products (iPhone, iPad, Android devices)
The ability to learn and apply new concepts quickly
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites
Preferred
Microsoft, CompTIA, or other industry certifications
Benefits
Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Professional development opportunities and certifications
Company
Western Partitions, Inc.
At WPI, we pride ourselves in being one of the largest and most reputable interior/exterior specialty contracting firms in the United States.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Coates
Chief Executive Officer
Michelle Baer
Chief Financial Officer
Company data provided by crunchbase