Metropolitan Transportation Authority · 2 weeks ago
Deputy Director Railroads Communications
New York, NY
Full-time
Onsite
Director/Executive
$140K/yr - $155K/yr
7+ years expThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The Deputy Director of Railroads Communications directs customer-facing communication programs to enhance the experience of MTA LIRR and MNR riders, overseeing project management and leading the Customer team's engagement efforts.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Oversees the tasks and activities of account executives, designers, artists, copywriters, print shop personnel, and content and channel managers to ensure projects are delivered on time and within budget. Ensures project integrity by working in tandem with agency partners/clients. Directs multiple creative initiatives for client programs that may include, but are not limited to, new program initiatives, station enhancements, operating improvements, and the customer experience, service change information, wayfinding, safety, etc
Utilizes BaseCamp or similar project management software to document, track, and oversee project progress and status. Ensures all team members use BaseCamp or similar project management tools for accountability, resource management, and the continued delivery of high-quality outputs. Receives real-time status updates from direct reports
Oversees the development of internal communications for LIRR and MNR, including, but not limited to, training manuals, leadership recognition awards, and People Department outreach events
Directs inbound and outbound tourism messaging and manages relationships with travel organizations to develop promotional content
Monitors, uploads, and removes Marketing campaigns on the Mercury content management system
Supervises the coordination of internal departments across agencies to review and update customer safety messaging and wayfinding signage
Selects, develops, and motivates personnel within the department. Provides career development for subordinates. Provides prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Reviews the performance of staff. Creates a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential
Other duties as assigned
Qualification
Required
Demonstrated ability to communicate effectively with stakeholders at all levels of the MTA
Demonstrated ability to establish timelines and oversee projects to ensure on-time delivery
Excellent organizational, interpersonal, and presentation skills
Knowledge and understanding of the organizational and interdepartmental structures of the MTA
Proven ability to work in a high-profile, high-pressure environment effectively
Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals of the MTA
Demonstrated ability to complete both short and long-term projects effectively and efficiently
Bachelor's degree in Marketing, Business, Transportation, Public Policy or a related field, or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree
Minimum 7 years related experience, including at least 3 years in a managerial and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred
Preferred
Familiarity with the MTA's, New York City Transit, Long Island Railroad, and Metro-North policies and procedures
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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