Schneider Electric · 3 weeks ago
Technical Support Engineer - DPSG (Drives)
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
$84K/yr - $126K/yrSchneider Electric is a global company focused on sustainability and efficiency, seeking a Technical Support Engineer to enhance customer experiences. The role involves providing technical support, generating knowledge articles, and collaborating with various departments to address customer needs.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Technical support to customers through phone, chat and email
Generate technical knowledge articles (FAQs) for internal and external purposes
Collaborate with services, sales, product management and quality to ensure an outstanding customer experience
Coach, guide and train primary level technical team
Collaborate with advanced technical teams and engineering to investigate or analyze extraordinary issues that customer might encounter
Constantly work on improving the technical expertise through trainings, coaching sessions, laboratory simulations/practices and ride-along activities with other departments
Qualification
Required
Electrical, Automation or Electronics Degree or equivalent experience
Speak, read and write English fluently
Prior experience with Automation and/or Drives in Field Service, Technical Support or Customer Relationship environment is a plus, must have a high level of aptitude and interest in technology
A passion for supporting customers in a technical environment
Must possess excellent verbal and written communication skills
Must be detail oriented, self-starter and able to work independently
Has ability to define problem, collect data, establish facts and draw valid conclusions for both electrical and customer issues
Benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
Founded in 1836
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-08
Company data provided by crunchbase