ArrowCore Group ยท 5 days ago
IT Communications Specialist End User Support
Bolingbrook, IL
Contract
Onsite
New Grad, Entry Level
0+ years expArrowCore Group is seeking an IT Communications Specialist who will serve as the voice of the End User Support team. The role involves creating, managing, and delivering communications that inform and empower internal associates regarding technology resources.
ConsultingInformation TechnologyManagement Consulting
Responsibilities
Develop and deliver communications: Craft and distribute IT announcements, technology updates, and service notifications in partnership with EUS leadership and technical teams
Establish a knowledge base: Build and maintain a consistent, user-friendly repository of end user articles, FAQs, and self-service guides in ServiceNow
Drive content integration: Consolidate and migrate existing documentation from Confluence, SharePoint, and other sources into a standardized ServiceNow knowledge management structure
Create an IT newsletter: Design and manage a recurring internal newsletter highlighting technology changes, training opportunities, success stories, and user tips
Ensure brand consistency: Align tone, formatting, and visual design of all IT communications with our brand and corporate communication standards
Collaborate cross-functionally: Partner with IT, Corporate Communications, HR, and Store Operations to ensure alignment and clarity across all messages impacting end users
Measure impact: Track engagement metrics and user feedback to continuously improve the clarity, reach, and effectiveness of end user communications
Qualification
Required
Bachelor's degree in English, Communications, Business, Marketing, or related field required
Recent college graduate to 2 years of professional experience in communications, content management, or a related field
Preferred
Familiarity with ServiceNow, SharePoint, and Confluence platforms
Strong writing, editing, and content design skills for digital and email formats
Ability to translate technical information into clear, audience-friendly messaging
Experience managing newsletters, intranet content, or knowledge bases
Proficiency in Microsoft 365 tools; basic HTML or email marketing template experience a plus
Company
ArrowCore Group
ArrowCore Group is a consulting firm that offers management consulting, technology innovation and business process management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brent Bassett
CEO
Rohit Pandey
Managing Director, COO
Recent News
Atlanta Business Chronicle
2025-03-25
Company data provided by crunchbase