ITF Therapeutics LLC · 1 day ago
Associate Director, Customer Data Analytics
Concord, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
$208K/yr - $236K/yr
8+ years expITF Therapeutics LLC is focused on utilizing data to improve patient outcomes and is seeking an Associate Director of Customer Data Analytics. This role involves leading customer and commercial analytics, developing data strategies, and understanding the dynamics of rare disease markets while collaborating with cross-functional teams.
ManufacturingPharmaceuticalTherapeutics
Responsibilities
Lead the development of advanced customer segmentation, targeting, and profiling strategies across HCPs, institutions, and payers
Translate large and complex data sets (including specialty pharmacy data, claims, EMR, CRM, and third-party sources) into actionable business insights
Analyze the effectiveness of field force engagement strategies and commercial initiatives; provide recommendations for optimization
Translate customer trends into sales and revenue forecasts
Partner with cross-functional teams (Commercial, Market Access, Patient Services, IT, and Data Engineering) to ensure data integrity, accessibility, and alignment with business objectives
Define requirements and partner with vendors or internal IT teams to enhance data pipelines, dashboards, and self-service analytics tools
Ensure analytical rigor in KPI tracking, reporting, and business performance reviews
Understand the unique dynamics of rare disease markets, including small patient populations, diagnostic challenges, and specialized distribution models
Develop and maintain models to support forecast accuracy, patient funnel analysis, and therapy uptake patterns
Serve as a trusted analytics partner to senior commercial leadership, brand teams, and field operations
Present findings and recommendations to leadership and cross functional teams in a clear and impactful manner
Collaborate with compliance and legal teams to ensure data use aligns with regulatory standards
Qualification
Required
Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Data Science, Economics); advanced degree (MS, PhD, MBA) preferred
8+ years of experience in data analytics, ideally within the pharmaceutical or biotechnology industry
Deep expertise in healthcare data sources such as IQVIA, Symphony, specialty pharmacy distribution data, claims, EMR, and lab data
Proficient in SQL, Python, and R, with strong skills in data visualization tools like Tableau and Power BI
Familiar with CRM platforms such as Veeva and Salesforce, and their role in optimizing field force effectiveness
Strong problem-solving abilities and business acumen, with a talent for communicating complex data insights to non-technical stakeholders
Comfortable working in fast-paced, data-driven environments and contributing to strategic initiatives across cross-functional teams
Preferred
Experience in rare disease or specialty markets is a strong plus
Benefits
Medical, Dental & Vision Insurance: Nationwide coverage with flexible plan options tailored to your needs
401k Company Match
100% Paid Bonding Leave: Dedicated time to support growing families
Disability & Life Insurance: Multiple coverage options to protect what matters most
Professional Development: Ongoing opportunities to grow your skills and career
Flexible Time Off Package: Recharge and refresh with generous paid time off
Additional perks to support your well-being
Company
ITF Therapeutics LLC
ITF Therapeutics is the US-based rare disease division of Italfarmaco S.p.A.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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