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Groundworks · 2 days ago

Production Administrative Assistant

Charleston, SC

Full-time

Onsite

Entry Level

1+ years exp

Groundworks is the leading provider of foundation solutions and water management in North America. They are seeking a Production Administrative Assistant who will handle customer service calls, support production and service technician interactions, and manage administrative tasks in a busy customer service-based environment.

Building MaintenanceConstructionService Industry

Growth Opportunities

Responsibilities

Provide administrative support for timekeeping

Create weekly job packs

Create and close purchase orders

Ensure office equipment is in working order to include scheduling maintenance

Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems

Setting and confirming install dates

Mailing customer information packets

Following up with customers on a variety of issues

Updates customer records for accuracy

It is an essential function of this job that the employee regularly and reliably reports to work on time each working day

Performs a variety of administrative tasks to support the production department

Answers customer calls, schedules and confirms installations, and following up with customers on a variety of issues

Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure

Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation

Provides tactical support to the production department

Provides customers with excellent and memorable experience

Foster a positive team environment by building strong relationships and inspiring mutual trust and respect

Adhere to and promote Company workplace policies and procedures, including, but not limited to, the policies related to safety and against bullying, harassment, violence or discrimination in the workplace

Act with the highest degree of professionalism, integrity and respect

Uphold the Company’s positive image and reputation in the community

Facilitate a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation

Implement and follow the instructions and direction of management

You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion

Qualification

Customer service experienceAdministrative supportComputer skillsCommunication skillsPositive attitudeAdaptabilityTeamwork

Required

High School Degree/GED

Must be positive and motivated with excellent communications skills

Ability to adapt quickly to changes in work strategy

Excellent computer skills

Great oral and verbal communication

It is an essential function of this job that the employee regularly and reliably reports to work on time each working day

Preferred

1-2 years Administrative Assistant experience preferred

Previous call center or customer service preferred

Benefits

Medical

Dental

Vision

Long/Short Term Disability

Life insurance

401(k) with a company match

2 weeks paid time off including 6 holidays

Company

Groundworks

At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States.

Founded in 2016

Virginia Beach, Virginia, USA

5001-10000 employees