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NetSuite · 1 day ago

Delivery Manager (Individual Contributor) - NetSuite ACS (Products Team)

United States

Full-time

Remote

Mid, Senior Level

$98K/yr - $200K/yr

NetSuite is a world leader in cloud solutions, and they are seeking an Advanced Customer Support Delivery Manager to develop strategic guidance for customers on the effective use of NetSuite. The role involves building long-term relationships with clients, providing advice to enhance their use of the software, and collaborating with various teams to ensure customer success.

Cloud ComputingComputerCRMiOSSaaSSoftware

Responsibilities

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen

Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations

Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions

Supports the business development efforts by pursuing new opportunities and extensions

Collaborates with the consulting sales team by providing domain expertise

Resolves complex customer issues by recommending and implementing solutions

Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack

Qualification

NetSuiteERP experienceProcess improvementAccounting knowledgeCustomer relationship managementConsulting skillsBusiness acumenFrench proficiencyTeam collaborationCommunication skills

Required

Relevant industry experience in the areas of process improvement, accounting, or consulting on back office best practices

Proven ability to build relationships with customers and partners

Experience with an ERP or other business application in an administrator or daily user role

Proven ability to highlight the benefits of the software to non-users or other departments

Ability to analyze business needs to help ensure Oracle solution meets the customer's objectives

Ability to exercise judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions

Ability to provide direction and mentoring to project teams

Ability to effectively influence customer leadership on key decisions

Ability to resolve complex customer issues by recommending and implementing solutions

Demonstrated expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products

Professional level of English

Proficiency of French for candidates residing in Quebec, otherwise it is considered an asset

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance