CommunityAmerica Credit Union · 1 month ago
Loss Mitigation Specialist - TruHome Solutions*
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expCommunityAmerica Credit Union is a provider of private-label mortgage services through TruHome Solutions. The Loss Mitigation Specialist will handle communications with past due members to assist in resolving delinquency events and provide financial analyses to determine appropriate options for borrowers.
BankingFinancial ServicesMobile Payments
Responsibilities
Responsible for handling phone calls and correspondence from customers with questions or concerns regarding their mortgage and provide timely and accurate resolutions
Initiates contact with borrower to discuss the initial review and determine their financial ability, intent, and reason for default and recommend the appropriate retention solutions
Review of customer submitted financial packages and compare to guidelines established by investor, insurers and management to determine the appropriate workout option available for the situation
Submission of Loss Mitigation requests to management for review and approval
Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing
Assist in identifying potential risks, communicate them to management and take appropriate steps to avoid risk
Identify potential improvement to processes and procedures
Develop and maintain positive working relationships by providing high quality customer service at all times to all internal and external customers
Promotes honest and open communication throughout the credit union
Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics
Work with other credit union departments to ensure the workflow or process is providing the best service to the members
Adhere to timelines defined by CFPB relating to corresponding with the member
Perform other duties as assigned
Qualification
Required
Knowledge of FHA, VA, Freddie Mac, Fannie Mae, FHLB and RESPA Guidelines
Knowledge of Loss Mitigation options
Knowledge of mortgage products
Knowledge of mortgage software
Excellent organizational, analytical and problem-solving skills
Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities
Ability to work under pressure and with strict deadlines
Ability to self-initiate and work independently without close supervision
Strong ability to communicate effectively in writing and orally
Ability to resolve interpersonal conflict and miscommunications
Knowledge of spreadsheet software and ability to use word processing software
Ability to maintain a high level of confidentiality
Must be able to be bonded
High school diploma or equivalent
One or more years mortgage or financial experience
Company
CommunityAmerica Credit Union
CommunityAmerica Credit Union provides financial services and products like mobile banking, insurance and loans to individuals & businesses.
1001-5000 employees
H1B Sponsorship
CommunityAmerica Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (6)
Funding
Current Stage
Late StageLeadership Team
Lisa Ginter
Chief Executive Officer
Recent News
CommunityAmerica Credit Union
2025-11-08
Seattle TechFlash
2025-09-23
2025-09-16
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