Unlock · 3 hours ago
Senior Product Manager - Servicing
United States
Full-time
Remote
Mid, Senior Level
$155K/yr - $175K/yr
4+ years expUnlock is on a mission to unleash the power of home equity through innovative financial solutions. The Senior Product Manager, Servicing will lead the modernization of Unlock's core servicing technology and collaborate with various teams to enhance operational efficiency and meet regulatory requirements.
FinanceFinancial ServicesReal Estate
Responsibilities
Own the product roadmap for servicing, post-closing, and asset-management systems, including our servicing systems 2.0’s phased rebuild
Lead discovery across Servicing, Portfolio Management, Post-Closing, Treasury, and Capital Markets to document workflows, pain points, and system gaps
Partner with other Product Managers, Engineering and Data to ensure data accuracy and consistency across our operational systems, Snowflake, AWS RDS, and internal servicing tools
Drive migration of the legacy WinForms/MS SQL application to a modern AWS-based architecture (RDS, S3, GraphQL)
Create product requirements for servicing workflows, including but not limited to payoff and settlement processes, asset statements, valuation and credit monitoring, document ingestion and classification, and audit and approval workflows
Consolidate document storage from SharePoint into centralized S3-based systems
Ensure servicing 2.0 integrates cleanly with credit, AVM, lien, and investor reporting systems across the Unlock platform
Partner with Compliance and Capital Markets teams to ensure the platform meets state regulations, investor requirements, and audit standards
Support staged rollout by user group, ensuring proper testing, change management, and operational readiness
Define success metrics (workflow efficiency, data accuracy, error reduction, servicing SLAs)
Qualification
Required
4–7 years of Product Management experience
Experience with mortgage, lending, home equity, capital markets, servicing, banking or other fintech
Strong technical background with experience in one of more of the following: SQL-based systems, Snowflake, GraphQL, AWS RDS/S3, or similar architectures
Proven track record modernizing or replacing legacy internal tools
Experience managing complex operational workflows involving data dependencies, compliance rules, and multi-team processes
Exceptional requirements gathering, documentation, and cross-functional communication skills
Strong analytical ability and comfort working with large structured datasets
Ability to operate in ambiguity and drive clarity across teams
Strong project management skills; able to prioritize phased rollouts and multi-stream dependencies
PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way
Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions
Ability to work in a high-growth, dynamic environment
Preferred
Bachelor's degree in Business, Computer Science, Finance, or a related field
Familiarity with investor reporting and collateral valuation data
Understanding of lien management, payoff processes, and servicing compliance
Experience with WinForms, .NET, or modernization of legacy Microsoft-based systems
Advanced analytics skills (Snowflake, SQL, Looker/BI tools)
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Company
Unlock
Unlock Technologies offers home equity agreements to help homeowners access built equity.
51-200 employees
H1B Sponsorship
Unlock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$430MKey Investors
D2 Asset ManagementTexas Capital BankBarclays
2024-09-03Series B· $30M
2023-11-29Series Unknown
2023-09-13Debt Financing· $100M
Leadership Team
James Riccitelli
Chief Executive Officer
Ryan Craft
Co-Founder
Recent News
2025-10-24
Company data provided by crunchbase