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Tunnel to Towers Foundation · 3 weeks ago

Director, National Case Management Network, Homeless Veteran Program

Staten Island, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$90K/yr - $105K/yr

3+ years exp

Tunnel to Towers Foundation is dedicated to eradicating homelessness among veterans. They are seeking an experienced Director to manage the National Case Management team, ensuring exemplary services for homeless or at-risk veterans and their families, while also leading programming and clinical supervision.

CharityEventsNon Profit

Responsibilities

Supervise, team-build, coach, and train management staff to provide exemplary services to homeless or at-risk of becoming homeless Veterans and Veteran families

Develop core competencies in overall leadership skills and clinical evidence-based practices. Provide expertise and coaching in evidence-based and other best practices such as Motivational Interviewing, Progressive engagement, Harm Reduction, and trauma-informed care

Participate and lead programming/clinical supervision, case conferences, staff meetings, and trainings

Ensure accuracy of and timely completion of required case documentation

Ensure that housing stability plans are being followed and that community resources are being provided

Ensure Associate Directors are providing guidance to case managers to meet overall program policies and data quality requirements

Review and audit case records that are entered into the electronic case management system to ensure they adhere to documentation and data standards, along with eligibility requirements

Review financial assistance requests from staff and facilitate the payment process with the Finance Department

Monitor outcomes and data collection for Veteran inquiries, closed cases, Veterans placed in housing, prevention of Veteran homelessness, linkages to employment and benefits, and overall stability and rehabilitation of Veterans served

Coordinate and maintain data on business relationships with other local, national, and Tunnel to Towers affiliate organizations in the development of providing Veteran resources and ongoing referral networks

Track referrals and build new collaborative partnerships with VA officers, Departments of Homeless Services, Department of Veteran Services, local Continuums of Care, Coordinated entry point staff, and other community providers to coordinate referrals and service delivery

Identify knowledge gaps among team members. Forecast potential problems and present solutions

Work closely with employment teams to ensure that Veterans are provided with viable workforce opportunities and job developments to increase/gain income

Assist in the recruitment, selection, and training of new employees

Complete and maintain all required internal and external reports

Carry out other duties as assigned by the Associate Vice President

Qualification

Case ManagementHomelessness ExperienceLeadershipMental Health KnowledgeSubstance Abuse ExperienceTrauma-Informed CareOrganizational SkillsCommunication SkillsMultitaskingMicrosoft OfficeGoogle SuiteCritical ThinkingInterpersonal SkillsDetail-Oriented

Required

Master's degree in Human Services with at least 3-5 years of managerial experience

Must have experience working in homelessness, substance abuse, mental health, and/or trauma settings (supervisory and/or management experience preferred)

Must possess superior leadership, critical thinking, written, and verbal skills

Strong organizational and interpersonal skills

Detailed-oriented

Excellent written and oral communication skills

Demonstrated ability to achieve high-performance goals and meet deadlines

Ability to work independently in a fast-paced environment and multitask in a timely fashion

Proficient in Microsoft Office/ Google Suite (or equivalent)

Pre-employment screening, including a background check, is required

Required to work on-site in Staten Island, NY