BAE Systems, Inc. · 1 day ago
CAS Aftermarket - Customer Service Representative
Endicott, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $85K/yrBAE Systems, Inc. is an international defense, aerospace, and security company seeking a Customer Service Representative for their Controls and Avionics (CAS) Aftermarket team. The CSR will serve as the main interface with customers during the repair process, managing repair authorizations, monitoring progress, and ensuring effective communication to support mission success.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Obtain repair authorization and understand what issue the product is exhibiting in the lab or in the field
Align proper funding through a purchase order and release the product to the manufacturing floor, with the explanation of the problem stated by the customer
Monitor progress throughout the repair cycle and maintain a regular stream of communication with the customer regarding the status of the unit
Work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success
Qualification
Required
High School diploma or GED
Experience working in an office setting
Ability to clearly communicate through all forms (written, phone, in person, through telecom, etc)
Thorough organizational skills
Ability to read and interpret contractual documents
Problem solving mindset with clear follow through and ownership
Preferred
2 year degree in business field
Experience accepting/issuing purchase orders
Understanding of manufacturing business environment
Experience reading, writing, and accepting contractual documents
Benefits
Health, dental, and vision insurance
Health savings accounts
A 401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
A legal plan
Discounts on things like home, auto, and pet insurance
Paid time off
Paid holidays
Paid parental
Military
Bereavement
Any applicable federal and state sick leave
Company recognition program to receive monetary or non-monetary recognition awards
Company
BAE Systems, Inc.
Improving the future and protecting lives is an ambitious mission, but it’s what we do. BAE Systems, Inc. is the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Arseneault
President & Chief Executive Officer, BAE Systems, Inc.
Don Widener, PhD
Chief Technology Officer, Intelligence Solutions
Recent News
2024-05-12
2024-05-12
2024-05-08
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